# Service bulletin 08\-094\-17

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10121819
- Published by NHTSA: 2017\-11\-03
- Manufacturer's number: 08\-094\-17
- Manufacturer's date: 2017\-09\-28
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

RG3 RG4 RJ3 RJ4 Radio EnhancementsThis bulletin involves inspecting and updating the radio software, if required.?Navigation Failed? message is displayed \(2014 MY WK and KL with RG4\). Clock does not automatically update to local time \(2014 MY WK and KL with RG4\). Poor or no connection to cellular network \(2014 MY WK and KL with RG4\). HVAC temperature out of sync with radio display \(2014 MY KL with RG4\). Some Uconnect App remote commands do not execute with the vehicle \(2014 MY WK and KL with RG4\). Display goes blank/black \(2014 MY WK and KL with RG4\).Cyrillic keyboard is missing in phone book \(2014 MY WK and KL with RG4\).Incorrect speed limit on NAV speed camera indication \(2014 MY WK and KL with RG4\). Poor reception for AM/FM radio.Duplicate song titles may be displayed in USB mode. Last track is displayed but next track is being played.SD, USB or BTSA modes may become non\-functional for a given ignition cycle.Track names may be displayed twice in USB or SD media modes.Voice Recognition \(VR\) command ?Set Temperature? may not respond in Fahrenheit. United Kingdom \(UK\)Vehicle only.DAB is inoperative.Wrong routing for addresses with a longitude between 0 and \-1 degrees. Speed camera UK\&Spain complaining that the speed camera feature was not available with the latest MY14 software.SRT soft button missing for radios when vehicle is equipped with SRT feature \(EMEA /LATAM markets only\).Battery drain due to the radio and cluster back\-lighting staying on. Postal Code smart speller logic enhancements \(EMEA markets only\).AM/FM steering wheel mode switch button not working \(LATAM markets only\).Navigation Lockout Disable while vehicle is in motion \(EMEA markets only\).Removed network status indicators for SRT/APPS.VR says 'cancel' when starting \(App\) applications.iPod would not resume playing after a VR session or phone call.Removed the cell signal indicators in the SRT and Apps button on non\-US vehicles.Rear camera may show a black screen for 3 secon

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10121819-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10121819-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Vehicles listed

- 2014 DODGE DURANGO
- 2013 to 2014 DODGE VIPER
- 2014 JEEP CHEROKEE
- 2014 JEEP GRAND CHEROKEE
- 2013 to 2014 RAM 1500
- 2013 to 2014 RAM 2500
- 2013 to 2014 RAM 3500

## Recalls for the same vehicles and component

- [18V332000](/recalls/nhtsa/18V332000.md), 2018-05-17: ELECTRICAL SYSTEM:SOFTWARE; VEHICLE SPEED CONTROL:CRUISE CONTROL; ELECTRICAL SYSTEM:WIRING

## Other bulletins for the same vehicles and component

- [S2325000007](/bulletins/10248564.md), 2024-01-08, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). MIL/check engine lamp comes on after performing U90 recall PCM software update.
- [0804616](/bulletins/10224659.md), 2022-10-24, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. This Bulletin involves updating the \(ASCM\) software.
- [08\-008\-14](/bulletins/10218817.md), 2022-08-29, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; UNKNOWN OR OTHER. RA2 RG2 Or RJ2 Radio Update To Prevent Display Screen Lockup This bulletin involves updating the radio's software or replacing the radio if required. A customer may experience the radio display screen is locked on the Ram logo. This software update is to prevent this condition from occurring. Vehicles equipped with satellite radio \(sales code RSD\) may have a condition were the radio may reset a few times during a drive cycle. This condition is very intermittent.
- [08\-008\-14 REV. B](/bulletins/10217976.md), 2022-08-22, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE. RA2 RG2 Or RJ2 Radio Update To Prevent Display Screen Lockup This bulletin involves updating the radio's software or replacing the radio if required. A customer may experience the radio display screen is locked on the Ram logo. This software update is to prevent this condition from occurring. Vehicles equipped with satellite radio \(sales code RSD\) may have a condition were the radio may reset a few times during a drive cycle. This condition is very intermittent.
- [18\-096\-16](/bulletins/10217742.md), 2022-08-15, Service bulletin: POWER TRAIN; ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. Flash: 6.4L Diagnostic And System Improvements This bulletin involves selectively erasing and reprogramming the Powertrain Control Module \(PCM\) with new software. NOTE: \*\*This bulletin contains optional software update that should only be used in situations where the customer is specifically complaining of a Drone Noise, Shudder, Pulsation, or Vibration under light throttle applications while vehicle is operating in MDS/ECO mode. There will be two separate software options displayed on the wiTECH flash tab. The software file released for this condition contains the verbiage ?OPTIONAL?. The other file is the standard software that does not contain improvements for the Drone/Shudder concern. If for some reason the customer finds this shudder improvement objectionable, the PCM software may be returned/reflashed to the standard version. Both software versions will address the remaining conditions noted in the bulletin. A small number of customers may experience a surge, shudder or pulsation type sensation when driving on smooth road surfaces at highway speeds of 64\-129 km/h \(40\-80 mph\).\*\* During normal diagnostics a technician may find one or more of the following Diagnostic Trouble Codes \(DTCs\) present: · \*\*P0335 \- Crankshaft Position Sensor Circuit.\*\* · P0300 \- Multiple Cylinder Misfire, cold Idle misfire \(DJ,D2 or DD vehicles only\). · P030X \- Cylinder Misfire \(any cylinder\). · P04D1 \- Cooled EGR Temperature Sensor Circuit High. · P04D0 \- Cooled EGR Temperature Sensor Circuit Low. · P2504 \- Charging System Output High. · P0441 \- Evap Purge System Performance. · P2066 \- Fuel Level Sensor 2 Performance. · P0401 \- EGR System Performance \(DJ/D2 vehicles only\). · P2096 \- Downstream Fuel Trim System 1 Lean \(DD/DP vehicles only\). · P2098 \- Downstream Fuel Trim System 2 Lean \(DD/DP vehicles only\). ·
- [08\-026\-13](/bulletins/10215805.md), 2022-07-18, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. This bulletin involves upgrading the software on the RA3 or RA4 Radio. A customer may experience, one or more of the following conditions: Loss of the vehicle position on the navigation map, vehicles icon changes on the navigation map, compass direction maybe incorrect, and/or touch screen turns off, shuts down
- [1804215](/bulletins/10215157.md), 2022-07-05, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:SOFTWARE. Diagnostic And System Improvements.
- [1802816](/bulletins/10215141.md), 2022-07-05, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Diagnostic And System Improvements.
- [1801716](/bulletins/10215129.md), 2022-07-05, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN. Powertrain Diagnostic And System Enhancements.
- [1800416](/bulletins/10215114.md), 2022-07-05, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:MANUAL TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). Powertrain Diagnostic And System Improvements.

JSON: [/v1/bulletins/10121819](/v1/bulletins/10121819)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%2008-094-17&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10121819&vehicle=Service%20bulletin%2008-094-17)