# Service bulletin 08\-055\-17 REV. A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10121797
- Published by NHTSA: 2017\-11\-03
- Manufacturer's number: 08\-055\-17 REV. A
- Manufacturer's date: 2017\-09\-15
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

Flash: Hands Free Module Software Enhancements This bulletin involves reprogramming the Hands Free Module \(HFM\) with the latest available software. The customer may experience the following:HFM does not boot properly. "Hands\-Free Module Loading" displayedon the head unit.TheHFM is inoperative and unresponsive to all user input.TheHFM is unresponsive and appears off the bus to wiTECH.Inaccurate foreign language translations.VoiceRecognition \(VR\) is sluggish after changing the language.IPhone®4 starts auto recording itself.Backgroundnoise from Automated Speech Recognition. When in Bluetooth® Streaming Audio \(BTSA\) mode, the display will show?Music paused connecting phone? while a song is beingplayed and without an incoming call. Wrong BTSA screen when deleting. Whenin Text To Speech \(TTS\), it will be a mix of the TTS and recording. IPod®touch, BTSA will not Audio Stream.Integratedcenter stack screen will display ?music paused? afterignition was cycled and BTSA was being used before the ignition wasturned off.AutomaticSound Recognition \(ASR\) Microphone picking up background noise.WithSales code RSQ, when the language is set for Italian and after theignition is cycled, the phone screens will change to English.No response from the VR button on the steering wheel.Notbeing able to enter into the phone screen on the radio.Technicians may find Diagnostic Trouble Code \(DTC\) U0197\-00 Lost CommunicationWith Hands Free Phone Module, is set. Thecustomer may note when trying to select a non\-supported language likeRussian or Portuguese, the Hands Free screen will default to English.The VR will default back to the last language \(Italian, French, Spanish,German or Dutch\) the customer was using.After the software update has been completed, both the hands free screen and VR will default back to the last language used.Enhancements now include all vehicles, not just internationalvehicles.The following software enhancement isincluded:VR Teleprompter

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10121797-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10121797-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Trouble codes named

U0197

## Vehicles listed

- 2012 to 2014 CHRYSLER 300
- 2016 to 2017 CHRYSLER 300
- 2012 to 2014 DODGE CHARGER
- 2016 to 2017 DODGE CHARGER
- 2012 to 2014 DODGE JOURNEY
- 2016 to 2017 DODGE JOURNEY

## Recalls for the same vehicles and component

- [18V332000](/recalls/nhtsa/18V332000.md), 2018-05-17: ELECTRICAL SYSTEM:SOFTWARE; VEHICLE SPEED CONTROL:CRUISE CONTROL; ELECTRICAL SYSTEM:WIRING

## Other bulletins for the same vehicles and component

- [0813523](/bulletins/10239985.md), 2023-07-31, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY. UCQ UAQ UAS Radio Enhancements Software Updated to 16.2 Customers may experience one or more of the following: ? Vehicle has lost connectivity after radio swap or battery disconnect. This bulletin involves inspecting and if required, updating the radio to software: 16.12.
- [18\-088\-16](/bulletins/10217741.md), 2022-08-15, Service bulletin: POWER TRAIN; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. Flash: Powertrain Diagnostic And System Improvements This bulletin involves reprogramming the Powertrain Control Module \(PCM\) with the latest available software. Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination or a less than desired powertrain response when operating their vehicles in high ambient temperatures. Upon further investigation the technician may find one or more of the following DTCs have been set: · \*\*P0335 \- Crankshaft Position Sensor Circuit. · P2610 \- PCM Internal Engine Off Timer Performance. · P0456 \- EVAP System Small Leak \(Sales Code ERB\).\*\* · U0140 \- Lost Communication With Body Control Module \- \(BCM\) \(VF, LD, LX vehicles only\). · P0606 \- Internal Control Processor.
- [24\-005\-17](/bulletins/10217488.md), 2022-08-08, Service bulletin: VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:COMPRESSOR:MODULE \(ACCM\); ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM; PARKING BRAKE; EQUIPMENT; BACK OVER PREVENTION. Flash: HVAC Diagnostic and System Improvements This bulletin involves reprogramming the Heating Ventilation Air Conditioning \(HVAC\) Module with the latest available software. Some customers may notice one of the following:The Defrost button has to be pressed twice to activate the system. The Automatic Temperature Control \(ATC\)/ Manual Temperature Control \(MTC\) controller may lose its configuration. This condition can happen when the battery is disconnected or becomes low. This condition could also happen if CAN bus communication was lost. The software was changed to monitor the configuration every two secondsand updated it if the last data saved in memory is different from what is being received on the CAN bus to correct this issue \(2011 Only\).
- [08\-032\-12 REV. A](/bulletins/10216337.md), 2022-07-25, Service bulletin: EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:120/240 VAC ELECTRICAL SYSTEM:CHARGER LOW VOLTAGE BATTERY; UNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE. Flash: No Audio From The Radio Caused By The Amplifier Not Communicating This bulletin involves re\-flashing the Amplifier with updated software. The customer may indicate that there is no audio and/or radio is muted. This condition may be caused by the amplifier not communicating on the bus.Flashing the amplifier will correct this condition.
- [08\-007\-17 REV. H](/bulletins/10216325.md), 2022-07-25, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT ADAPTIVE/MOBILITY. UAS, UCQ, UDQ, UJQ and UAQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following: Excessive weather alerts. Vehicle Finder feature on Sirius® Guardian inoperable. Radio freezes and resets after start\-up. Navigation will not load when selected on the radio screen. Heated seats will not turn on from controls screen \(Sales Code UAQ\). Arabic translation issues \(Sales Code UAQ\). Rear view camera does not display on the screen \(unless the screen is bluewhich indicates a poor camera connection\). Applications not launching from the app screen. USB port will not play music from a USB flash drive. Inaccurate location of the vehicle on the navigation map. Paired phones will not connect via Bluetooth®. Radio screen will not dim with the thumb wheel when adjusting the cluster brightness. Map screen does not return after rear view camera clears. Performance Control\&Performance Page app not performing as expected. Bluetooth® phone call audio too low \(requires volume levels above 30 to be audible\). Song information on radio screen doesn?t match the song playing. Navigation GPS says not available. Surround sound state not shown correctly. Responding to the Favorites notification does not go to that song. Compass not showing up. No sound or navigation when the radio is in customer mode. No SXM \(Sirius XM\) audio for channels 301 and above. When making an SOS call the display shows the vehicle phone has no serviceduring a good signal strength \(U.S. Market Only\). Head unit displays ?Connected Services Not Active? aftersuccessful enrollment \(U.S. Market Only\). In Vehicle Help \(IVH\) issue on app \(U.S. Market Only\). Assist calls not getting connected \(U.S. Market Only\). Customers may also experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technicianmay find that the following Diagnostic Trouble Code \(DTC\) has been set:B1560\-13 \- Cellular Antenna
- [18\-069\-15](/bulletins/10216145.md), 2022-07-25, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT. Flash: 3.6L Powertrain Diagnostic and System Improvements This bulletin involves selectively erasing and reprogramming the Powertrain Control Module \(PCM\) with new software. A small number of customers may experience the following symptom or conditions or a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the Technician may find that the following Diagnostic Trouble Code: ? Garage shift engagements into D may be harsh at times after shutdowns of 10\-30 minute duration. ? Harsh upshifts generated by backing out of the accelerator pedal. ? Harsh shifts can be felt after acceleration/deceleration driving maneuvers from a stop. ? P0606 \- Internal Control Processor. ? Accuracy improvements for the Automatic Oil Change Indicator \(AOCI\) system.
- [08\-013\-13 REV. A](/bulletins/10215798.md), 2022-07-18, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT ADAPTIVE/MOBILITY. This bulletin involves reconfiguring the vheicle display the passive entry Enable/Disable feature on the menu screen.
- [1807415 REV A](/bulletins/10215168.md), 2022-07-05, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN. Powertrain Diagnostic And System Enhancements.
- [1803115 REV A](/bulletins/10215145.md), 2022-07-05, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN. Powertrain System Improvements/Enhancements.
- [18\-020\-16REV](/bulletins/10194276.md), 2021-05-24, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. Powertrain diagnostic and system improvements.

JSON: [/v1/bulletins/10121797](/v1/bulletins/10121797)

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