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Service bulletin 403100556

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10121632
Published by NHTSA2017-10-31
Manufacturer's number403100556
Manufacturer's date2017-10-20
NHTSA componentPOWER TRAIN; ELECTRICAL SYSTEM

NHTSA's summary

According to the notification received by Daimler Trucks; certain vehicles may not have the correct programming in the transmission control module (TCM) to downshift to second gear during an engine brake event. This may result in reduced engine braking effectiveness. The TCM will be inspected and if necessary reprogrammed to enable the downshifting feature. The affected models are specific Freightliner Custom Chassis XCM, XCR, and XCS chassis manufactured March 21, 2016, through July 1, 2016.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Transmission and driveline

Vehicles listed
BERKSHIRE BE38A-3402017
CROSS COUNTRY CROSS COUNTRY2017
LEGACY SR LSA340BH-3402017
LEGACY SR LSA38C-3402017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
5114522022-02-04. Service bulletin. Notice of Submission of Defect Information Report/Defect Information Notice. Subject: FCCC Rear PDM. 21V00H.