# Service bulletin VOS\-14\-28

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10121600
- Published by NHTSA: 2017\-10\-31
- Manufacturer's number: VOS\-14\-28
- Manufacturer's date: 2014\-10\-14
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

Service Information \(Invalid License Error after ODIS Service Reinstallation\): Certain hardware repairs and operating system revisions performed on VAS diagnostic devices may invalidate or change its hardware key. As license files are matched with the device's unique hardware key, an "Invalid license" error may be displayed whenever ODIS Service is reinstalled using the license file obtained before the hardware repair or operating system revision. Hardware repairs can include hard drive, motherboard etc. replacements. Operating system revisions can include operating system recovery, language or other OS settings changes. In these cases, request and download and install new license and security certificate files as per the procedure outlined in this document.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2014/MC-10121600-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2014/MC-10121600-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Vehicles listed

- VOLKSWAGEN VOLKSWAGEN

JSON: [/v1/bulletins/10121600](/v1/bulletins/10121600)

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