# Service bulletin ITB17\-008

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10120546
- Published by NHTSA: 2017\-10\-25
- Manufacturer's number: ITB17\-008
- Manufacturer's date: 2017\-02\-17
- NHTSA component: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\)

## NHTSA's summary

2016 ? 2017 QX80; SHIFT SHOCK WITH DOWN SHIFT IF YOU CONFIRM Transmission shift shock when accelerating enough to create a 7th gear to 3rd gear down shift. ACTION 1. Refer to step 6 in the SERVICE PROCEDURE to confirm TCM reprogramming applies. 2. If it applies, reprogram the TCM.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10120546-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10120546-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Transmission and driveline, Automatic transmission, Transmission control module

## Vehicles listed

- 2016 to 2017 INFINITI QX80

## Other bulletins for the same vehicles and component

- [ITB22\-039](/bulletins/10227250.md), 2022-12-06, Service bulletin: POWER TRAIN; POWER TRAIN:AUTOMATIC TRANSMISSION. VIBRATION DURING LIGHT OR MODERATE THROTTLE INPUT IF YOU CONFIRM A vibration during light or moderate throttle input between 20 – 40 mph, OR RPM flare / slip feeling / vibration during or immediately after a 2 – 3 upshift or 3 – 4 upshift with light or moderate throttle input. ACTION Replace the Torque Converter.
- [ITB17\-008b](/bulletins/10117387.md), 2017-09-14, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). 2016\-2017 QX80; 7\-3 DOWN SHIFT SHOCK AND/OR LACK OF POWER/HESITATION This bulletin has been amended throughout. Discard previous versions of this bulletin.
- [P6335 QX80 ECM R](/bulletins/10109177.md), 2017-08-01, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM:SOFTWARE. ECM Reprogram Retailer Inventory \*\*\*\*\* Retailer Announcement \*\*\*\*\* Infiniti is conducting a retailer inventory service action to Update Electronic Control Module \(ECM\) software on 1,874 specific 2017 QX80 vehicles identified in Service Comm. On the affected vehicles, the ECM software is being updated to refine the MIL illumination logic for the exhaust gas temperature sensor. Affected vehicles are not subject to stop sale and are either currently in retailer inventory or assigned and in transit to the retailer. Infiniti requests retailers complete this software update prior to sale to ensure client satisfaction. \*\*\*\*\* What Retailers Should Do \*\*\*\*\* PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles are affected by this client satisfaction initiative using Service Comm I.D. P6335 \- New vehicles in retailer inventory can also be identified using DCS \(Sales\-\> Vehicle Inventory, and filter by Open Campaign\). \- Refer to IPSB 15\-286 for additional information \- Please continue to check newly arriving inventory for campaign applicability. 2. Use the attached procedure to install the updated software. 3. The service department should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle. \*\*\*\*\* Retailer Responsibility \*\*\*\*\* It is the retailer?s responsibility to check Service Comm using the appropriate campaign I.D for the inspection status on each affected vehicle currently in new vehicle inventory. Infiniti requests retailers to perform this repair on new vehicles in inventory prior to being retailed to ensure client satisfaction.
- [ITB16\-026](/bulletins/10091405.md), 2017-02-13, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION. "2016 QX80; TRANSMISSION JUDDER UNDER ACCELERATION UPHILL IF YOU CONFIRM A JUDDER FROM THE TRANSMISSION WHEN; \-DRIVING UPHILL. AND \-APPLYING LIGHT TO MEDIUM THROTTLE \(LESS THAN 50% THROTTLE\). ACTION 1. REFER TO STEP 6 IN THE SERVICE PROCEDURE TO CONFIRM TCM REPROGRAMMING APPLIES. 2. IF IT APPLIES, REPROGRAM THE TCM."

JSON: [/v1/bulletins/10120546](/v1/bulletins/10120546)

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