# Service bulletin 07\-005\-17\-3335b

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10120366
- Published by NHTSA: 2017\-10\-21
- Manufacturer's number: 07\-005\-17\-3335b
- Manufacturer's date: 2017\-06\-30
- NHTSA component: EQUIPMENT:APPLIANCE:AIR CONDITIONER

## NHTSA's summary

Some customers may complain that 1\) the air conditioner is not cold enough or 2\) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor or 3\) it is difficult to adjust the driver/passenger side ventilation grill so that the air flows directing to the driver?s/passenger?s face.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10120366-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10120366-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories, Heating and air conditioning

## Vehicles listed

- 2016 to 2017 MAZDA CX\-9

## Other bulletins for the same vehicles and component

- [SA\-027\-24](/bulletins/10254187.md), 2024-05-04, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; UNKNOWN OR OTHER. Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
- [SA\-008\-24](/bulletins/10251368.md), 2024-03-06, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- [SA\-032\-23a](/bulletins/10244679.md), 2023-11-02, Service bulletin: ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY. If you encounter any type of electrical concern \(e.g, dead battery, engine no start, DTC\(s\) stored...\), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- [SA\-036\-23](/bulletins/10238697.md), 2023-07-05, Service bulletin: STRUCTURE; EQUIPMENT. Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure.
- [SA\-012\-23](/bulletins/10233704.md), 2023-04-04, Service bulletin: VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM; VISIBILITY. Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
- [SA\-016\-23](/bulletins/10233669.md), 2023-04-04, Service bulletin: EQUIPMENT:ELECTRICAL. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
- [SA\-016\-22a](/bulletins/10228651.md), 2023-01-05, Service bulletin: EQUIPMENT. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
- [SA\-074\-22](/bulletins/10226923.md), 2022-12-02, Service bulletin: VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM; ELECTRICAL SYSTEM. Some customers may complain the HVAC system not maintaining the correct temperature or the ambient \(outside\) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. To correct this issue, the ambient temperature sensor has been modified.
- [07\-003\-22a](/bulletins/10225777.md), 2022-11-04, Service bulletin: EQUIPMENT. Some customers may complain about poor A/C performance due to low refrigerant. This may be caused by one of two things. Cause 1: \[For 2016\-2022 CX\-9 with VINS lower than JM3TC\*\*\*\*\*\*617612 \(produced before April 7, 2022\)\] The condenser is corroded causing leakage of the A/C refrigerant. To eliminate this concern, the anti\-corrosion performance of the condenser tube has been improved. Cause 2: \[For all 2016\-2022 CX\-9\] The low\-temperature side outlet pipe leading to the evaporator of the air conditioner condenser has deteriorated because the structure around the outlet pipe on the low\-temperature side of the air conditioner condenser allows mud and salt water to adhere easily. There is no mass production change, but an improved condenser was designed as needed.
- [07\-003\-22](/bulletins/10218724.md), 2022-09-06, Service bulletin: EQUIPMENT. Some customers may complain about poor A/C performance due to low refrigerant. This may be caused by the low\-temperature side outlet pipe leading to the evaporator of the air conditioner condenser deteriorating because the structure around the outlet pipe on the low\-temperature side of the air conditioner condenser allows mud and salt water to adhere easily. There is no mass production change, but an improved condenser was designed as needed.

JSON: [/v1/bulletins/10120366](/v1/bulletins/10120366)

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