# Service bulletin 02\-008\-17\-3354

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10120365
- Published by NHTSA: 2017\-10\-21
- Manufacturer's number: 02\-008\-17\-3354
- Manufacturer's date: 2017\-06\-30
- NHTSA component: SUSPENSION:FRONT:SHOCK ABSORBER

## NHTSA's summary

Some vehicles may experience a knocking noise from the front shock absorbers when driving over rough roads or speed bumps. The noise may be caused by damage to the inner seal of front shock absorber, resulting in fluid seepage. To eliminate this concern, modified parts with improved oil sealing performance have been established as service parts.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10120365-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10120365-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Suspension, Shocks and struts

## Vehicles listed

- 2007 to 2015 MAZDA CX\-9

## Other bulletins for the same vehicles and component

- [0200416](/bulletins/10213387.md), 2022-06-06, Service bulletin: EQUIPMENT; SUSPENSION:FRONT:SHOCK ABSORBER; SUSPENSION:REAR:SHOCK ABSORBER. SHOCK ABSORBER REPLACEMENT GUIDELINES
- [02\-006\-18\-3449](/bulletins/10134930.md), 2018-04-23, Service bulletin: SUSPENSION:FRONT:SHOCK ABSORBER; SUSPENSION:REAR:SHOCK ABSORBER. Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- [02\-008\-17\-3354b](/bulletins/10120388.md), 2017-10-21, Service bulletin: SUSPENSION:FRONT:SHOCK ABSORBER; SUSPENSION:REAR:SHOCK ABSORBER. Some vehicles may experience a knocking noise from the front and/or rear shock absorbers when driving over rough roads or speed bumps. The noise may be caused by damage to the inner seal of shock absorber, resulting in fluid seepage. To eliminate this concern, modified parts with improved oil sealing performance have been established as service parts.
- [02\-008\-17\-3354a](/bulletins/10120375.md), 2017-10-21, Service bulletin: SUSPENSION:FRONT:SHOCK ABSORBER. Some vehicles may experience a knocking noise from the front shock absorbers when driving over rough roads or speed bumps. The noise may be caused by damage to the inner seal of front shock absorber, resulting in fluid seepage. To eliminate this concern, modified parts with improved oil sealing performance have been established as service parts.

JSON: [/v1/bulletins/10120365](/v1/bulletins/10120365)

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