# Service bulletin A911588 2026390\- A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10120048 - Published by NHTSA: 2017\-10\-21 - Manufacturer's number: A911588 2026390\- - Manufacturer's date: 2015\-05\-19 - NHTSA component: EQUIPMENT:ELECTRICAL; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. ## NHTSA's summary When a phonebook with a large number of contacts is being downloaded, the MMI screen freezes Briefly after the initial Bluetooth connection \(shortly after the phone is bonded to the vehicle\), after the ignition is switched on \(shortly after the phone automatically reconnects with the vehicle\), and after the phonebook has downloaded. When the voice recognition system is used, a message appears in the MMI screen stating that the phone book is too large and that the voice recognition system cannot be used. When music is streamed to the MMI system with the Bluetooth A2DP connection, the music intermittently pauses or seems to skip. The condition goes away once the phonebook transfer is completed. The MMI uses a limited portion of the total memory to convert the name and phone number fields of downloaded contacts into a voice command \(text to speech\). Extensive processing takes place if too many letters are used in the first and last name fields or if numbers or special characters are entered. The remaining memory is dynamically assigned to different applications which can also affect the capacity of the voice command processing. The MMI does not respond until the process is completed or it may freeze if phonebook fields are too large or do not follow typical formatting. In addition, the text\-to\-speech capacity is exceeded and the voice recognition system is rendered inactive. ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2015/MC-10120048-9999.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2015/MC-10120048-0001.pdf) The document is the manufacturer's. This site does not hold it. ## Components Equipment and accessories ## Vehicles listed - 2010 to 2013 AUDI A3 - 2015 to 2017 AUDI A3 CABRIOLET - 2016 to 2017 AUDI A3 SPORTBACK E\-TRON - 2010 AUDI A4 - 2013 to 2017 AUDI A4 ALLROAD - 2011 to 2012 AUDI A4 AVANT - 2010 to 2017 AUDI A5 - 2010 to 2017 AUDI A5 CABRIOLET - 2010 to 2017 AUDI A6 - 2012 to 2017 AUDI A7 - 2010 to 2017 AUDI A8 - 2013 to 2017 AUDI ALLROAD - 2015 to 2017 AUDI Q3 - 2010 to 2017 AUDI Q5 - 2010 to 2015 AUDI Q7 - 2017 AUDI Q7 - 2010 AUDI R8 - 2013 AUDI R8 - 2012 AUDI R8 GT SPYDER - 2011 AUDI R8 SPYDER - 2014 to 2015 AUDI R8 SPYDER - 2017 AUDI R8 SPYDER - 2014 to 2015 AUDI RS 5 - 2016 AUDI RS 5 - 2013 AUDI RS 5 CABRIOLET - 2013 AUDI RS5 - 2016 AUDI RS5 CABRIOLET - 2015 to 2017 AUDI S3 - 2010 to 2016 AUDI S4 - 2017 AUDI S4 - 2010 to 2017 AUDI S5 - 2014 to 2015 AUDI S5 CABRIOLET - 2017 AUDI S5 CABRIOLET - 2010 AUDI S6 - 2013 to 2017 AUDI S6 - 2013 to 2017 AUDI S7 - 2017 AUDI SQ5 - 2010 AUDI TT - 2011 to 2014 AUDI TT ROADSTER - 2016 to 2017 AUDI TT ROADSTER ## Recalls for the same vehicles and component - [23V086000](/recalls/nhtsa/23V086000.md), 2023-02-15: EQUIPMENT:OTHER:LABELS; TIRES - [18V096000](/recalls/nhtsa/18V096000.md), 2018-02-07: EQUIPMENT:OTHER:LABELS - [2013321](/recalls/tc/2013321.md), 2013-09-23: Accessories ## Other bulletins for the same vehicles and component - [Q7](/bulletins/10253425.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines. - [Audi\-Q7](/bulletins/10253423.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines. - [Audi\-A7\-S7](/bulletins/10253422.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines. - [A8\-S8](/bulletins/10253421.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines. - [A7\-S7\-A](/bulletins/10253420.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines. - [A7\-S7](/bulletins/10253419.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines. - [A6\-S6\-A](/bulletins/10253418.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines. - [A6\-S6](/bulletins/10253417.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines. - [A5\-S5](/bulletins/10253416.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines. - [A5\-S5\-Coupe](/bulletins/10253415.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines. JSON: [/v1/bulletins/10120048](/v1/bulletins/10120048) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20A911588%202026390-&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10120048&vehicle=Service%20bulletin%20A911588%202026390-)