# Service bulletin A911585 2039515\-

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10120044
- Published by NHTSA: 2017\-10\-21
- Manufacturer's number: A911585 2039515\-
- Manufacturer's date: 2015\-05\-15
- NHTSA component: EQUIPMENT:ELECTRICAL

## NHTSA's summary

The customer complains that the Audi Connect Online service in their 2012\-2013 A6 or A7 vehicle only reaches 2G service when in some metropolitan areas. This bulletin applies only to model year 2012\-2013 A6 and A7 vehicles. For other vehicles, see TSB 2039476. Recently, T\-Mobile \(the service provider for Audi Connect\) has repurposed some of the GSM spectrum \(3G on 2100Mhz band\) to maximize 4G LTE coverage in the Indianapolis metropolitan area. Devices that do not support 3G service on the 1900MHZ band \(including MMI main units of model year 2012\-2013 A6 and A7 vehicles\) will only receive 2G service when the switch is completed. The change currently only affects the markets listed above, but will affect other markets in coming years. This bulletin will be updated to include these markets as changes occur.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2015/MC-10120044-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2015/MC-10120044-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2011 to 2013 AUDI A6
- 2011 AUDI A7
- 2012 to 2013 AUDI A7

## Other bulletins for the same vehicles and component

- [Audi\-A7\-S7](/bulletins/10253422.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A7\-S7\-A](/bulletins/10253420.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A7\-S7](/bulletins/10253419.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A6\-S6\-A](/bulletins/10253418.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A6\-S6](/bulletins/10253417.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A9124632044694\_3](/bulletins/10250322.md), 2024-03-06, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). This bulletin provides information pertaining to MMI Navigation database concerns.
- [4014412018194](/bulletins/10250665.md), 2024-02-26, Service bulletin: EQUIPMENT; STRUCTURE. Shock absorber leaks: assessment aid
- [PDIl](/bulletins/10250222.md), 2024-02-12, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Lineamientos de entrega de Audi
- [PDIk](/bulletins/10250221.md), 2024-02-12, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Lineamientos de entrega de Audi
- [PDIg](/bulletins/10250217.md), 2024-02-12, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Lineamientos de entrega de Audi

JSON: [/v1/bulletins/10120044](/v1/bulletins/10120044)

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