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Service bulletin A961595 2040393-

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10120005
Published by NHTSA2017-10-21
Manufacturer's numberA961595 2040393-
Manufacturer's date2015-04-14
NHTSA componentEQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT:ELECTRICAL

NHTSA's summary

The tutorial videos in the MMI do not play or stop playing after some time. The condition may only occur with certain videos. Turning the ignition off and back on may correct the condition. Two of the tutorial videos for the 2016 A6 and A7 are not correct. When the user attempts to play these videos a cascading effect can occur, causing all other videos to cease playing after some time. The incorrect video files are "Radio / Tuner" and "Media & Jukebox Functions".

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
AUDI A62016
AUDI A72016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
Audi-A7-S72024-04-22. Service bulletin. Audi Delivery Guidelines.
A7-S7-A2024-04-22. Service bulletin. Audi Delivery Guidelines.
A7-S72024-04-22. Service bulletin. Audi Delivery Guidelines.
A6-S6-A2024-04-22. Service bulletin. Audi Delivery Guidelines.
A6-S62024-04-22. Service bulletin. Audi Delivery Guidelines.
A0024842073507_12024-04-04. Service bulletin. This bulletin provides instructions on evaluating TDI vehicles for repurchase prior to repairs.
A9124632044694_32024-03-06. Service bulletin. This bulletin provides information pertaining to MMI Navigation database concerns.
SM 56-20232023-12-07. Service bulletin. This special notice is to inform dealers to return the parts listed if it meets the criteria provided.
A0023812070568_22023-12-06. Service bulletin. This bulletin provides information on the VAS 611 015 PICO-NVH tool for professional noise analysis.
A9123332058007_22023-11-06. Service bulletin. This bulletin provides information for when Navigation, Bluetooth, smartphone interface, and voice recognition is not available.