# Service bulletin SSM 46813

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10119669
- Published by NHTSA: 2017\-10\-21
- Manufacturer's number: SSM 46813
- Manufacturer's date: 2017\-09\-13
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

Some 2016\-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. To recover the screen, perform a complete ignition cycle \(key off, open and close the driver's door then wait 5 minutes\). The SYNC software version of the vehicle can be confirmed via OASIS. Do not attempt any repairs at this time. Engineering is investigating; Monitor OASIS for updates.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10119669-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10119669-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Vehicles listed

- 2016 to 2017 FORD C\-MAX
- 2016 to 2017 FORD EDGE
- 2016 to 2017 FORD ESCAPE
- 2016 to 2017 FORD EXPEDITION
- 2016 to 2017 FORD F\-150
- 2016 to 2017 FORD FIESTA
- 2016 to 2017 FORD FOCUS
- 2016 to 2017 FORD MUSTANG
- 2016 to 2017 FORD TAURUS
- 2016 to 2017 FORD TRANSIT
- 2016 to 2017 FORD TRANSIT CONNECT
- 2017 LINCOLN CONTINENTAL
- 2016 to 2017 LINCOLN MKC
- 2016 LINCOLN MKS
- 2016 to 2017 LINCOLN MKT
- 2016 to 2017 LINCOLN MKX
- 2016 to 2017 LINCOLN MKZ
- 2016 to 2017 LINCOLN NAVIGATOR

## Recalls for the same vehicles and component

- [16V617000](/recalls/nhtsa/16V617000.md), 2016-08-24: ELECTRICAL SYSTEM:SOFTWARE; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

## Other bulletins for the same vehicles and component

- [SSM 50375](/bulletins/10205694.md), 2021-12-27, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE. Some 2016\-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.
- [SSM 50250](/bulletins/10203840.md), 2021-12-07, Service bulletin: ELECTRICAL SYSTEM; SEATS; ELECTRICAL SYSTEM:SOFTWARE. Some 2017 MKZ and Fusion vehicles equipped with memory seats and built on or before 03\-Jun\-2016 may exhibit a discharged battery or a battery drain condition. Before performing normal diagnostics, reprogram the driver door module \(DDM\) to the latest calibration using the Integrated Diagnostic System \(IDS\). Use causal part 14B291 and applicable labor operations from Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [SSM 49330](/bulletins/10183391.md), 2020-12-04, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. Some 2016\-2018 Edge vehicles may exhibit an intermittently inoperative turn signal tick\-tock sound from the instrument panel cluster \(IPC\) when the turn signal is active. This may be due to the software in the IPC. To correct the condition, reprogram the IPC using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use causal part 10849 Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [TSB 20\-2278](/bulletins/10181915.md), 2020-11-05, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT; POWER TRAIN. Some 2013\-2018 F\-150 vehicles equipped with Electronic Shift On\-The\-Fly \(ESOF\) 4\-wheel drive \(4WD\) may exhibit an intermittent grinding noise while driving in 2\-wheel drive \(2WD\) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end \(IWE\) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module \(TCCM\) and replace any worn vacuum and/or IWE components.
- [20B27](/bulletins/10181985.md), 2020-11-04, Service bulletin: POWER TRAIN; ELECTRICAL SYSTEM:SOFTWARE. In affected vehicles, the transmission torque converter may overheat in certain driving conditions. If the torque converter overheats it can lead to adverse NVH, rough idle, and low performance concerns. Ultimately this will require internal transmission repairs to resolve the concern. Ford Motor Company has developed and update to the Powertrain Control Module software that helps protect the transmission torque converter from overheating when exposed to certain driving styles.
- [TSB 20\-2255](/bulletins/10179117.md), 2020-09-02, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Some 2016 MKS, 2016\-2017 Navigator, 2016\-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017\-2018 Continental/Fusion/MKZ, 2017\-2019 Explorer, 2016\-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F\-Super Duty, and 2018\-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.
- [TSB 20\-2165](/bulletins/10175893.md), 2020-06-05, Service bulletin: POWER TRAIN; ELECTRICAL SYSTEM:SOFTWARE. Some 2017\-2019 Escape vehicles equipped with a 1.5L EcoBoost engine and all\-wheel drive \(AWD\) may exhibit a bump or clunk from the rear drive unit \(RDU\) when turning at low speeds and parking lot maneuvers. This may be due to the software in the powertrain control module \(PCM\). To correct the condition, follow the Service Procedure to reprogram the PCM.
- [TSB 19\-2035](/bulletins/10156865.md), 2019-04-08, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; FUEL SYSTEM, GASOLINE; ELECTRICAL SYSTEM. Some 2016\-2019 Transit vehicles equipped with a 3.2L diesel engine built on or before 7\-Feb\-2019 may exhibit an illuminated malfunction indicator lamp \(MIL\) with only diagnostic trouble code \(DTC\) P054E stored in the powertrain control module \(PCM\). This may be due to the PCM software. Update the PCM software to resolve the condition.
- [SSM 47041](/bulletins/10140332.md), 2018-06-11, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM. Various 2016\-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society \(PTS\) website \> OASIS tab \> SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual \(WSM\), Section 415\-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards \(SLTS\) manual.
- [SSM 47002](/bulletins/10138517.md), 2018-05-29, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Some 2011\-2017 Fiesta vehicles may exhibit various concerns following IPC replacement including odometer displaying incorrect English or Metric units and/or diagnostic trouble code \(DTC\) U2101 in multiple modules. If Programmable Module Installation \(PMI\) has been performed on the replacement IPC, disconnect the IPC, start a new Integrated Diagnostic System \(IDS\) or Ford J2534 Diagnostic Software \(FJDS\) session and perform a PMI on the IPC. Do not reconnect the IPC until after the IDS or FJDS states it is unable to communicate with the IPC, then allow the PMI process to complete. This will automatically load the correct configuration and address any related DTCs or symptoms.

JSON: [/v1/bulletins/10119669](/v1/bulletins/10119669)

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