# Service bulletin SSM 46792

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10119663
- Published by NHTSA: 2017\-10\-21
- Manufacturer's number: SSM 46792
- Manufacturer's date: 2017\-09\-01
- NHTSA component: EQUIPMENT:APPLIANCE:AIR CONDITIONER

## NHTSA's summary

Some 2015\-2018 MKC vehicles equipped with a AC power outlet socket may exhibit a condition with the assembly door becoming disconnected, jammed or locked closed. If the door is disconnected, re\-install the end cap and door. Refer to updated Workshop Manual \(WSM\), Section 414\-05 for correct door/spring position installation. If door is jammed or locked closed, this may be due to the door spring not being properly positioned when the door is installed. Do not try to force the door open as this may cause damage to the door or interfacing components. Remove the floor console rear end cap and dislodge the door by pushing it from the back side of the end cap. Reinstall the end cap and door. Refer to updated WSM, Section 414\-05 for the correct door/spring position installation.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10119663-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10119663-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories, Heating and air conditioning

## Vehicles listed

- 2015 to 2017 LINCOLN MKC

## Recalls for the same vehicles and component

- [26V011000](/recalls/nhtsa/26V011000.md), 2026-01-15: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
- [25V685000](/recalls/nhtsa/25V685000.md), 2025-10-10: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER

## Other bulletins for the same vehicles and component

- [TSB 22\-2309](/bulletins/10218617.md), 2022-08-23, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT. Some 2013\-2017 C\-MAX Energi, 2013\-2018 Focus battery electric vehicle \(BEV\), 2013\-2020 Fusion plug\-in hybrid electric vehicle \(PHEV\), 2015\-2017 MKZ/MKZ Hybrid/MKC, 2016\-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display screen may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Pop\-up will be displayed on the center display screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, return odometer, fuel information, or vehicle location incorrect in the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
- [TSB 22\-2133](/bulletins/10210391.md), 2022-04-20, Service bulletin: EQUIPMENT; ENGINE AND ENGINE COOLING. Some 2015\-2018 Edge and 2017\-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp \(MIL\). Diagnostic trouble codes \(DTCs\) may include P0300, P0301\-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module \(PCM\). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly.
- [TSB 22\-2104](/bulletins/10209209.md), 2022-03-22, Service bulletin: EQUIPMENT:MECHANICAL; SEATS; EQUIPMENT. This article supersedes TSB 21\-2236 to update the models and year affected. Some 2013\-2018 C\-Max, 2013\-2020 Fusion/MKZ, 2013\-2022 Escape, 2015\-2018 Focus, 2015\-2019 MKC, 2015\-2022 Edge/F150/Mustang, 2016\-2018 MKX, 2016\-2019 Explorer, 2017\-2022 F\-Super Duty, 2018\-2022 EcoSport/Expedition, 2019\-2022 Ranger/Nautilus, 2021\-2022 Bronco/Bronco Sport/Mustang Mach\-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- [SSM 50375](/bulletins/10205694.md), 2021-12-27, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE. Some 2016\-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.
- [TSB160066](/bulletins/10205031.md), 2021-12-20, Service bulletin: EQUIPMENT; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Touchscreen navigation system \- arabic language \- blank screen
- [Service](/bulletins/10204994.md), 2021-12-20, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT; STEERING; VISIBILITY; STRUCTURE. Online automotive service information system for March 2016
- [CSC15B30](/bulletins/10204992.md), 2021-12-20, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Demonstration /Delivery Hold \- Application Performance Upgrade 15B30 Certain 2016 Model Year Escape, MKC, Expedition, and Navigator Vehicles Sync 3 softwasre Updates
- [CSC15A03](/bulletins/10204990.md), 2021-12-20, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Demonstration/Delivery Hold \- Application Performance Upgrade 15A03 Certain 2016 Model Year Escape, MKC, Exkpedit;ion, and Navigator Vehicles Sync 3 Software Updates
- [TSB160001](/bulletins/10204987.md), 2021-12-20, Service bulletin: FUEL/PROPULSION SYSTEM; ENGINE; EQUIPMENT; POWER TRAIN; AIR BAGS; STRUCTURE. 49 CFR Part 579.5 Monthly Communications \- March 2016 Air bag warning light illuminated with diagnostic trouble code \(DTC\) B141B and/or B141C
- [21B09](/bulletins/10204043.md), 2021-12-07, Service bulletin: EQUIPMENT:ELECTRICAL. Certain 2014\-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit The North America 3G cellular service began decommissioning in August 2021 and will be fully decommissioned in February 2022. Vehicles on the road equipped with a 3G telematics control unit \(TCU\) / embedded modem will lose mobile app functionality/connectivity. Some owners are still within the \*complimentary trial period \(depending on model year and brand, see table below\) for connected services.

JSON: [/v1/bulletins/10119663](/v1/bulletins/10119663)

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