Service bulletin Customer Letter

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10119595
Published by NHTSA	2017-10-21
Manufacturer's number	Customer Letter
Manufacturer's date	2017-10-13
NHTSA component	POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

NHTSA's summary

Customer letter - Our records indicate that a PRODUCT UPDATE has not been completed on this vehicle; refer to the address card for the affected VIN. There may be a judder from the torque converter lock up clutch felt while driving between 20-45 mph.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Transmission and driveline, Automatic transmission, Torque converter

Vehicles listed
HONDA ODYSSEY	2011, 2012

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
13V143000	2013-04-15. POWER TRAIN:AUTOMATIC TRANSMISSION

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
A13-081	2018-07-02. Service bulletin. Service bulletin - American Honda is announcing a powertrain warranty extension as a result of a settlement of a class action captioned, Soto et al.v. American Honda Motor Co., Inc., Case No. 3:12-cv-1377-SI (N.D. Cal.). The piston rings on certain cylinders may rotate and align which can lead to spark plug fouling. This can set DTCs P0301 No. 1 cylinder misfire detected, P0302 No. 2 cylinder misfire detected, P0303 No. 3 cylinder misfire detected, P0304 No. 4 cylinder misfire detected, and cause the MIL to come on.
A16-060	2018-03-12. Service bulletin. Service bulletin - Judder from the Torque Converter Lock-Up Clutch. Replaced by 17-052, 2012-13 Odyssey: Judder from the Torque Converter Lock-Up Clutch
A16-060	2017-07-31. Service bulletin. Service bulletin - A judder from the torque converter lock-up clutch may be felt while driving between 20 and 60mph. The problem is typically diagnosed as a bad torque converter. American Honda investigated the judder and found that the torque converter was not causing the judder; rather, it was caused by deteriorated transmission fluid. The transmission fluid deteriorates quicker than expected when it is exposed to intermittent high heat loads under specific driving conditions. American Honda is working on a software update that will maintain the transmission fluid temperature within the desirable range under all driving conditions and eliminate the potential for this judder. American Honda will revise this service bulletin when the software update is available.
A12-064	2017-06-19. Service bulletin. SERVICE BULLETIN - A SURGE, HESTITATION, OR JUDDER MAY BE FELT AFTER THE TRANSMISSION SHIFTS INTO 2ND, 3RD, OR 4TH GEAR. UPDATE THE A/T SOFTWARE OR THE PGM-FI SOFTWARE, THEN IF THE VEHICLE IS CUSTOMER OWNED OR PREVIOUSLY OWNED, REPLACE THE ATF.
APAS12142016902	2017-06-16. Service bulletin. "DEALER MESSAGE - SINCE THE POSTING OF SERVICE BULLETIN 16-066 FOR 2010 CROSSTOUR SOFTWARE UPDATE FOR LOCK-UP FUNCTION THERE HAS BEEN A SHARP RISE IN CLAIMS FOR TORQUE CONVERTER SHUDDER FOR THIS MODEL AND YEAR COMPARED TO THE FIRST 6 MONTHS OF THE YEAR BEFORE THE SB WAS POSTED. SERVICE BULLETIN 16-066 FOR THE 2010 CROSSTOUR IS A WARRANTY EXTENSION. SERVICE BULLETIN 16-046 FOR 11-12 ODYSSEY IS A PRODUCT UPDATE."
APAS12142016901	2017-06-15. Service bulletin. "DEALER MESSAGE - SINCE THE POSTING OF SERVICE BULLETIN 16-066 FOR 2010 CROSSTOUR SOFTWARE UPDATE FOR LOCK-UP FUNCTION THERE HAS BEEN A SHARP RISE IN CLAIMS FOR TORQUE CONVERTER SHUDDER FOR THIS MODEL AND YEAR COMPARED TO THE FIRST 6 MONTHS OF THE YEAR BEFORE THE SB WAS POSTED. SERVICE BULLETIN 16-066 FOR THE 2010 CROSSTOUR IS A WARRANTY EXTENSION. SERVICE BULLETIN 16-046 FOR 11-12 ODYSSEY IS A PRODUCT UPDATE."
A13-081	2017-05-19. Service bulletin. "SERVICE BULLETIN - AMERICAN HONDA IS ANNOUNCING A POWERTRAIN WARRANTY EXTENSION AS A RESULT OF A SETTLEMENT OF A CLASS ACTION CAPTIONED, SOTO ET AL.V. AMERICAN HONDA MOTOR CO., INC., CASE NO. 3:12-CV-1377-SI (N.D. CAL.). THE PISTON RINGS ON CERTAIN CYLINDERS MAY ROTATE AND ALIGN, WHICH CAN LEAD TO SPARK PLUG FOULING. THIS CAN SET DTCS P0301 NO. 1 CYLINDER MISFIRE DETECTED, P0302 NO. 2 CYLINDER MISFIRE DETECTED, P0303 NO. 3 CYLINDER MISFIRE DETECTED, P0304 NO. 4 CYLINDER MISFIRE DETECTED, AND CAUSE THE MIL TO COME ON."
KB1+KB3 CUSTOMER	2016-12-13. Service bulletin. CUSTOMER LETTER NOTIFYING OWNERS THAT THERE IS A JUDDER FROM THE TORQUE CONVERTER LOCK-UP CLUTCH FELT WHILE DRIVING BETWEEN 20–45 MPH. TO MINIMIZE THE POSSIBILITY FOR THE JUDDER TO OCCUR, A SOFTWARE UPDATE FOR THE TRANSMISSION IS AVAILABLE. ADDITIONALLY, THE TRANSMISSION FLUID WILL BE REPLACED.
A16060	2016-11-25. Service bulletin. SERVICE BULLETIN - A JUDDER FROM THE TORQUE CONVERTER LOCK-UP CLUTCH MAY BE FELT WHILE DRIVING BETWEEN 20 AND 60MPH. THE PROBLEM IS TYPICALLY DIAGNOSED AS A BAD TORQUE CONVERTER. AMERICAN HONDA INVESTIGATED THE JUDDER AND FOUND THAT THE TORQUE CONVERTER WAS NOT CAUSING THE JUDDER; RATHER, IT WAS CAUSED BY DETERIORATED TRANSMISSION FLUID.
A16052	2016-11-25. Service bulletin. "SERVICE BULLETIN - THERE IS A JUDDER FROM THE TORQUE CONVERTER LOCK-UP CLUTCH FELT WHILE DRIVING BETWEEN 20–45 MPH. TO MINIMIZE THE POSSIBILITY FOR THE JUDDER TO OCCUR, A SOFTWARE UPDATE FOR THE TRANSMISSION IS AVAILABLE. ADDITIONALLY, THE TRANSMISSION FLUID WILL BE REPLACED. TO INCREASE CUSTOMER CONFIDENCE, AMERICAN HONDA IS EXTENDING THE WARRANTY ON THE TORQUE CONVERTER IN AFFECTED VEHICLES TO 8 YEARS FROM THE ORIGINAL DATE OF PURCHASE OR 105,000 MILES, WHICHEVER COMES FIRST."