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Service bulletin ITB16-042a

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10119260
Published by NHTSA2017-10-15
Manufacturer's numberITB16-042a
Manufacturer's date2016-11-15
NHTSA componentVISIBILITY

NHTSA's summary

2014-2017 Q60 AND Q50; POWER WINDOWS DO NOT OPERATE CORRECTLY SERVICE INFORMATION If power is interrupted to the power window system, it may cause one or more of the following symptoms to occur on one or more power windows: - AUTO-UP does not work, but window will move up and down with manual operation of the switch. - When door is opened (only applies to Q60), window will lower a small amount (normal operation) but will not raise when door is closed. - Window will move down when operating the window switch, but will not move up. NOTE: - If any of the above symptoms should occur, it may indicate that Window Initialization is needed (see page 2). Initialization should be done before attempting any repairs. - If needed, refer to the applicable Electronic Service Manual (ESM) to perform electrical diagnosis. - After electrical repairs to the vehicle (including repairs to the power windows), make sure to perform the Window Initialization and Anti-pinch Function Check procedures on page 2.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Glass, wipers and mirrors

Vehicles listed
INFINITI Q502014, 2015, 2016, 2017
INFINITI Q50 HYBRID2014, 2015, 2016, 2017 (the catalog's model; the bulletin names a series or trim of it)
INFINITI Q602014, 2015
INFINITI Q602017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
ITB17-009H2024-06-07. Service bulletin. WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-007I2024-06-07. Service bulletin. REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB09-039K2024-06-07. Service bulletin. WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-007H2023-03-07. Service bulletin. REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB09-039J2023-03-07. Service bulletin. WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB09039C2021-05-10. Service bulletin. SERVICE INFORMATION The purpose of this bulletin is to give Infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?s responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress after the dealership PDI. See this bulletin for further detail.
ITB13007A2021-05-10. Service bulletin. SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
ITB10037D2021-05-10. Service bulletin. SERVICE INFORMATION The Applied Vehicles are equipped with a new version of Intelligent Key presets memory. Each Intelligent Key can be programmed to have its own unique set of presets for certain vehicle systems. Vehicle systems that are linked with Intelligent Key include: - Automatic Drive Positioner (includes driver seat, steering column, and mirror position memory) - Audio (station presets, etc.) - Auto air conditioning and heating (retains the last temperature and mode setting for each Intelligent Key user) - Navigation system (retains the last settings [e.g., Birdview] and clock display preference for each Intelligent Key user) See this bulletin for further detail.
ITB14039B2021-05-10. Service bulletin. IF YOU CONFIRM A strong sulfur like odor is coming from the Moonroof drain hoses after a hot soak (after sitting with doors and windows closed). - Odor is most noticeable if the Moonroof shade is left closed while the vehicle sits in the direct sunlight and then after a hot soak the Moonroof shade is opened. NOTE - The Moonroof drain hoses MUST be the cause of the strong sulfur like odor for this bulletin to apply. ACTION Replace the Moonroof drain hoses with the Service Procedure starting on the next page AND deodorize with an ozone generator as needed AND THEN replace in-cabin microfilter. See this bulletin for further detail.
ITB14-010c2019-07-22. Service bulletin. G37 AND Q60 CONVERTIBLES; CONVERTIBLE TOP PARTS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on this page. Discard all previous versions of this bulletin.