# Service bulletin A961604 2042811\-

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10118358
- Published by NHTSA: 2017\-10\-04
- Manufacturer's number: A961604 2042811\-
- Manufacturer's date: 2016\-02\-03
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

Audi connect Gen1 and Gen2 systems: Differences and troubleshooting. The customer has a general concern related to Audi connect. Different features are included with different generations of the Audi connect system. The Audi connect Gen1 system includes all vehicles that utilize a removable plastic SIM card. The Audi connect Gen2 system includes all vehicles that utilize an embedded SIM card. The root cause of all complaints cannot be attributed to the vehicle hardware because of the backend server configurations that need to be correct in order for Audi connect to work. For most sporadic complaints, the issue typically resides with the MBB backend server or with the source data provider \(Google, INRIX, etc.\), and not with the vehicle. In rare cases, the mobile network operator \(AT\&T, T\-Mobile\) can be the cause of the complaint. For most static complaints, the issue can be attributed to the user account subscription or possibly the vehicle hardware.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2016/MC-10118358-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2016/MC-10118358-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Vehicles listed

- 2013 AUDI A3
- 2014 AUDI A3
- 2015 to 2018 AUDI A3 CABRIOLET
- 2013 to 2018 AUDI A4 ALLROAD
- 2013 to 2018 AUDI A5
- 2013 to 2018 AUDI A5 CABRIOLET
- 2012 to 2018 AUDI A6
- 2012 to 2018 AUDI A7
- 2011 to 2017 AUDI A8
- 2013 to 2018 AUDI ALLROAD
- 2015 to 2017 AUDI Q3
- 2013 to 2018 AUDI Q5
- 2012 to 2015 AUDI Q7
- 2016 AUDI Q7
- 2017 to 2018 AUDI Q7
- 2013 AUDI R8
- 2016 AUDI R8
- 2012 AUDI R8 GT SPYDER
- 2014 to 2015 AUDI R8 SPYDER
- 2017 to 2018 AUDI R8 SPYDER
- 2015 AUDI RS 5
- 2016 AUDI RS 5
- 2013 to 2014 AUDI RS5
- 2017 AUDI RS5 CABRIOLET
- 2013 to 2014 AUDI TT ROADSTER
- 2016 to 2018 AUDI TT ROADSTER

## Recalls for the same vehicles and component

- [16V642000](/recalls/nhtsa/16V642000.md), 2016-09-06: ELECTRICAL SYSTEM:SOFTWARE; EXTERIOR LIGHTING

## Other bulletins for the same vehicles and component

- [45140920387701](/bulletins/10250951.md), 2024-03-04, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. ESP warning light on
- [0112622029340](/bulletins/10250418.md), 2024-02-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. incorrect software setting. In some scenarios such as extended idling or heavy stop and go traffic, this could cause a slight misinterpretation of the data and possibly an activation of the Malfunction Indicator Light.
- [Update37H4](/bulletins/10250177.md), 2024-02-12, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Selector Lever Software Update
- [68E3UPDATEa](/bulletins/10249108.md), 2024-01-22, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. Comfort System Central Control Module Software Update \(NVLW\)
- [68E3UPDATE](/bulletins/10249107.md), 2024-01-22, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Comfort System Central Control Module Software Update \(NVLW\)
- [Update68E3](/bulletins/10249084.md), 2024-01-22, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Comfort System Central Control Module Software Update \(NVLW\)
- [A0023822047812\_7](/bulletins/10248111.md), 2024-01-04, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. This bulletin provides information on how to set up and use the SD Creator for obtaining vehicle software updates via the Mirror Server.
- [A9023582072005\_2](/bulletins/10247138.md), 2024-01-04, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. This bulletin provides information for when the error message "CBR1021E: Can't parse Request. \(cpngw\)" appears when adapting control units, keys, or immobilizer; DTC B201700.
- [A0123972072121\_1](/bulletins/10245610.md), 2023-12-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ENGINE AND ENGINE COOLING. This bulletin provides information for when the MIL/EPC light is illuminated, DTC P042000 or P043000, Catalyst system, bank 1 or 2 efficiency below thresh hold.
- [A2723512058831\_7](/bulletins/10233488.md), 2023-04-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. This bulletin contains a software update for DTC P0CA700 or U046900.

JSON: [/v1/bulletins/10118358](/v1/bulletins/10118358)

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