# Service bulletin A911630 2039515\-

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10118356
- Published by NHTSA: 2017\-10\-04
- Manufacturer's number: A911630 2039515\-
- Manufacturer's date: 2016\-02\-25
- NHTSA component: ELECTRICAL SYSTEM

## NHTSA's summary

The customer complains that the Audi connect online service in their 2012\-2013 A6 or A7 vehicle only reaches 2G service. The customer has received a letter from T\-Mobile and/or Audi of America regarding the issue. The VIN on the letter matches the VIN on the vehicle that is being serviced. The vehicle can be within or outside of the New Vehicle Limited Warranty. A telephone module that supports 3G service on the 1900MHZ band was installed beginning with model year 2014 vehicles. No repairs are necessary for model year 2014 vehicles and later. Video shows the service procedure.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2016/MC-10118356-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2016/MC-10118356-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Vehicles listed

- 2011 to 2013 AUDI A6
- 2011 AUDI A7
- 2012 to 2013 AUDI A7

## Recalls for the same vehicles and component

- [2018174](/recalls/tc/2018174.md), 2018-04-11: Electrical

## Other bulletins for the same vehicles and component

- [TSB\_2059335\_7](/bulletins/11034643.md), 2026-07-07, Service bulletin: ELECTRICAL SYSTEM. This bulletin provides information when there are noises from the area around the instrument cluster.
- [TSB\_2074729\_3](/bulletins/11034634.md), 2026-07-07, Service bulletin: ELECTRICAL SYSTEM. This bulletin provides informationwhen noises/vibration are detected from front of vehicle in dynamic mode.
- [TSB\_2081409\_1](/bulletins/11031053.md), 2026-04-07, Service bulletin: ELECTRICAL SYSTEM. This bulletin provides informaiton regarding the Universal Traffic Recorder.
- [TSB\_2081405\_1](/bulletins/11031051.md), 2026-04-07, Service bulletin: ELECTRICAL SYSTEM. This bulletin provides informaiotn about various infortainment system complaints.
- [TSB\_2024323\_13](/bulletins/11030985.md), 2026-04-07, Service bulletin: ELECTRICAL SYSTEM. This bulletin provides information when the parking assistance gives false warnings.
- [TSB\_2024323\_12](/bulletins/11030984.md), 2026-04-07, Service bulletin: ELECTRICAL SYSTEM. This bulletin provides information when the parking assistance gives false warnings.
- [TSB\_2059335\_6](/bulletins/11029370.md), 2026-03-03, Service bulletin: ELECTRICAL SYSTEM. This TSB provides information when there are noises from the area around the instrument cluster.
- [TSB\_2080681\_1](/bulletins/11028448.md), 2026-02-06, Service bulletin: ELECTRICAL SYSTEM. This bulletin provides information regarding contact checks for event memories, intermittent.
- [TSB\_2080329\_1](/bulletins/11028446.md), 2026-02-06, Service bulletin: ELECTRICAL SYSTEM. This bulletin provides informaiotn when there are noises from the headliner.
- [TSB\_2056019\_5](/bulletins/11028397.md), 2026-02-06, Service bulletin: ELECTRICAL SYSTEM. This bulletin provides information when the anti\-theft alarm activates for no reason, or does not activate.

JSON: [/v1/bulletins/10118356](/v1/bulletins/10118356)

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