Service bulletin A911629 2043037-

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

NHTSA's summary

The customer does not know how to become a Key User of the vehicle. The customer has completed the Audi connect User Management Registration and has a contract ID and form, but the remote services do not work in the vehicle. The customer does not understand the different PINs used with the Audi connect Gen2 system. The customer or dealer has lost the scratch-off vehicle code (referred to as the ?vehicle PIN?). The customer does not know the four-digit app PIN for remotely locking and unlocking the vehicle with the MMI connect smartphone app. The customer and dealer must both understand the contract ID generated during the Audi connect user management registration process must be validated by the dealer using the AcVDM system. The person being validated will have full access to the vehicle?s location and could potentially lock and unlock the vehicle remotely (if the vehicle PIN and myAudi account are paired within the MMI system), thus it is the responsibility of the dealer to ensure that the customer requesting validation is the actual vehicle owner. AcVDM can be found in AccessAudi.com under Audi connect>>AcVDM myAudi Key User Verification Tool. Once the customer becomes a Key User of the vehicle, other users can be assigned as ?secondary users? of the same vehicle. A secondary user can use the remote services without restriction, but only the Key User can assign or remove secondary users.

The document

• NHTSA's copy of the document (PDF)
• If that address does not open, try this one

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Instrument cluster

Listing a model year does not mean every vehicle of it is concerned: the document says which.

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