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Service bulletin A911628 2036576-

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10118354
Published by NHTSA2017-10-04
Manufacturer's numberA911628 2036576-
Manufacturer's date2016-02-01
NHTSA componentELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

When a phone is connected to the vehicle via Bluetooth, MMI screen goes blank then restarts, freezes for a few minutes then recovers, or the vehicle has MMI3G or MMI3G+ system, when the user searches for a contact name in the MMI address book (by using the MMI control knob or the voice recognition system). This condition occurs because special characters (including symbols, emoticons, or map icons) are stored in the name field of a phonebook contact

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Software

Vehicles listed
AUDI AUDI

Listing a model year does not mean every vehicle of it is concerned: the document says which.