# Service bulletin A911631 2039476\-

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10118353
- Published by NHTSA: 2017\-10\-04
- Manufacturer's number: A911631 2039476\-
- Manufacturer's date: 2016\-02\-25
- NHTSA component: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

The customer complains that the Audi connect online service in their 2011\-2013 A8, 2012\-2013 Q7, or 2013 A4, A5, A5 cabriolet, or Q5 vehicle only reaches 2G service. The customer has received a letter from T\-Mobile and/or Audi of America regarding the issue. The VIN on the letter matches the VIN on the vehicle that is being serviced. The vehicle can be within or outside of the New Vehicle Limited Warranty. A telephone module that supports 3G service on the 1900MHZ band was installed beginning with model year 2014 vehicles. No repairs are necessary for model year 2014 vehicles and later. Video shows the service procedure.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2016/MC-10118353-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2016/MC-10118353-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Vehicles listed

- 2013 AUDI A4 ALLROAD
- 2013 AUDI A5
- 2013 AUDI A5 CABRIOLET
- 2010 to 2013 AUDI A8
- 2012 to 2013 AUDI Q5

## Other bulletins for the same vehicles and component

- [45140920387701](/bulletins/10250951.md), 2024-03-04, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. ESP warning light on
- [Update37H4](/bulletins/10250177.md), 2024-02-12, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Selector Lever Software Update
- [68E3UPDATEa](/bulletins/10249108.md), 2024-01-22, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. Comfort System Central Control Module Software Update \(NVLW\)
- [68E3UPDATE](/bulletins/10249107.md), 2024-01-22, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Comfort System Central Control Module Software Update \(NVLW\)
- [Update68E3](/bulletins/10249084.md), 2024-01-22, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Comfort System Central Control Module Software Update \(NVLW\)
- [A0023822047812\_7](/bulletins/10248111.md), 2024-01-04, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. This bulletin provides information on how to set up and use the SD Creator for obtaining vehicle software updates via the Mirror Server.
- [Edition89](/bulletins/10231127.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. ElsaPro Software update and technical bulletins
- [01145420255474](/bulletins/10228384.md), 2023-01-03, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. The software of the ECM needs to be updated.
- [011385202773210](/bulletins/10228362.md), 2023-01-03, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. no leak in EVAP system. New software in the ECM addressed the condition.
- [01125920277326](/bulletins/10228304.md), 2023-01-03, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software update needed.

JSON: [/v1/bulletins/10118353](/v1/bulletins/10118353)

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