Service bulletin SSPA4

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10117765
Published by NHTSA	2017-09-14
Manufacturer's number	SSPA4
Manufacturer's date	2016-03-11
NHTSA component	STEERING: STEERING WHEEL/HANDLE BAR

NHTSA's summary

Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2013 CX-5 vehicles equipped with leather-wrapped steering wheel and produced from December 15, 2011 through December 12, 2012. On certain CX-5 vehicles, the driver's fingers could become caught by a sharp edge in the back side of the steering wheel while turning the wheel. Dealers are instructed to file the back bottom edge of the steering wheel core cover as described in this SSP.This repair must be performed at no charge to the vehicle owner.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Steering, Steering column and wheel

Vehicles listed
MAZDA CX-5	2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
06-001-23	2023-03-03. Service bulletin. Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
06-002-19-3585a	2019-05-31. Service bulletin. Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
06-001-18-3481	2018-07-02. Service bulletin. Some vehicles may exhibit an unusual noise (clacking) from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is fully turned to the driver-side (left side for LHD vehicle and right side for RHD vehicle). NOTE: The noise will not occur if the steering wheel is in the center or to the full passenger-side position. The noise is caused when the edge (A) of the inner ball joint (B) gets stuck with the steering gear housing (C). To eliminate the noise, a spacer (A) has been installed between the inner ball joint (B) and the steering gear housing (C) (both sides) to prevent direct contact.
02-010-18-3477	2018-07-02. Service bulletin. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
06-001-17-3307b	2018-02-26. Service bulletin. Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
02-009-16-3155	2017-05-30. Service bulletin. SOME CUSTOMERS MAY COMPLAIN THAT THE STEERING WHEEL IS OFF CENTER MORE THAN 3° EVEN WHEN DRIVING STRAIGHT ON A FLAT ROAD.
06-001-15-3054	2017-05-17. Service bulletin. SOME VEHICLES MAY EXHIBIT AN UNUSUAL THUMPING NOISE FROM UNDER THE FRONT OF THE VEHICLE. THIS NOISE ONLY OCCURS WHEN STARTING TO MOVE THE VEHICLE WHILE THE STEERING WHEEL IS TURNED TO THE FULL LEFT POSITION. NOTE: THE NOISE WILL NOT OCCUR IF THE STEERING WHEEL IS IN THE CENTER OR FULL RIGHT POSITION. THE NOISE IS CAUSED WHEN THE EDGE OF THE LEFT SIDE INNER BALL JOINT GETS STUCK WITH THE STEERING GEAR HOUSING. TO ELIMINATE THE NOISE, THE SHAPE OF THE INNER BALL JOINT EDGE HAS BEEN CHANGED.
02-004-14-2976	2017-05-11. Service bulletin. SOME CUSTOMERS MAY COMPLAIN THAT THE STEERING WHEEL IS OFF CENTER MORE THAN 3° EVEN WHEN DRIVING STRAIGHT ON A FLAT ROAD. FOLLOW STEERING WHEEL ALIGNMENT PROCEDURE.
09-013-14-2888	2017-04-27. Service bulletin. SOME VEHICLES MAY EXPERIENCE A BUZZING NOISE FROM THE STEERING COLUMN WHEN DRIVING ON ROUGH ROADS OR PASSING OVER SPEED BUMPS. THIS BUZZING NOISE MAY BE CAUSED BY THE LOWER STEERING COLUMN COVER (A) CONTACTING THE STEERING WHEEL ADJUSTMENT LOCK LEVER (B). TO CORRECT THE PROBLEM, FELT IS ATTACHED TO THE STEERING COLUMN COVER.
02-004-13-2770B	2017-04-21. Service bulletin. SOME CUSTOMERS MAY COMPLAIN THAT THE STEERING WHEEL IS OFF CENTER MORE THAN 3° EVEN WHEN DRIVING STRAIGHT ON A FLAT ROAD.