# Service bulletin SSM72838

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10117021
- Published by NHTSA: 2017\-09\-08
- Manufacturer's number: SSM72838
- Manufacturer's date: 2016\-11\-25
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

Issue: During the software update and configuration of the Information Master Controller\(IMC\) and/or Information Slave Controller \(ISC, for rear seat entertainment \) the system may exhibit the following conditions due to incomplete ?Variant Configuration? learn procedure during the software update. Error state 1: Rear screens stuck on Land Rover oval or black with backlight and IMC functional. Error state 2: Front screen showing Land Rover oval screen or black with backlight.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2016/MC-10117021-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2016/MC-10117021-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Vehicles listed

- 2017 LAND ROVER RANGE ROVER
- 2017 LAND ROVER RANGE ROVER SPORT

## Recalls for the same vehicles and component

- [18V337000](/recalls/nhtsa/18V337000.md), 2018-05-23: ELECTRICAL SYSTEM:SOFTWARE; FUEL SYSTEM, GASOLINE

## Other bulletins for the same vehicles and component

- [SSM71360](/bulletins/10206635.md), 2022-01-18, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software Update.
- [SSM70258](/bulletins/10206633.md), 2022-01-18, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software Update.
- [LTB00619NAS1](/bulletins/10204785.md), 2021-12-13, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. Technical Bulletin: Unable To Release Valet Mode Upon Correct PIN Entry onwards
- [SFCC\_NOV2021\_25](/bulletins/10204122.md), 2021-12-07, Service bulletin: EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
- [SFCC Jul20\_26](/bulletins/10178159.md), 2020-08-07, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. 20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio popping noise iOS13 Bluetooth improvements Additional improvements
- [Tech\_RS\_NOV19\_77](/bulletins/10168946.md), 2019-12-07, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ENGINE AND ENGINE COOLING. Check Engine lamp illuminated with DTC P2002\-00 stored in the PCM which requires DPF replacement
- [LTB01261NAS3](/bulletins/10164591.md), 2019-09-09, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. The auto stop/start system does not function as expected.
- [SSM74303](/bulletins/10157129.md), 2019-04-08, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. After an Infotainment Master Control Module \(IMC\) software update: Phone will not connect via Bluetooth® Voice commands no longer work
- [NAS18.12.017](/bulletins/10153057.md), 2019-02-19, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Jaguar Land Rover North America would like to provide more information about the latest InControl® Touch Pro software updates and advise retailers what supporting documentation is available to explain the technical content, installation guide, and any other relevant warranty and commercial information.
- [SSM73799](/bulletins/10152049.md), 2018-12-17, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below has been identified: 1. InControl Touch Pro system constantly restarting 2. Voice / Speech concern 3. Navigation concern 4. Live and Web Browser concern 5. System Language concern

JSON: [/v1/bulletins/10117021](/v1/bulletins/10117021)

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