# Service bulletin SSM72838

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10116989
- Published by NHTSA: 2017\-09\-08
- Manufacturer's number: SSM72838
- Manufacturer's date: 2017\-06\-26
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

Issue: During the software update and configuration of the Information Master Controller\(IMC\) and/or Information Slave Controller \(ISC, for rear seat entertainment \) the system may exhibit the following conditions due to incomplete ?Variant Configuration? learn procedure during the software update. Error state 1: Rear screens stuck on Land Rover oval or black with backlight and IMC functional. Error state 2: Front screen showing Land Rover oval screen or black with backlight.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10116989-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10116989-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Vehicles listed

- 2016 LAND ROVER DISCOVERY
- 2015 LAND ROVER DISCOVERY SPORT
- 2012 to 2017 LAND ROVER RANGE ROVER
- 2017 LAND ROVER RANGE ROVER SPORT

## Recalls for the same vehicles and component

- [18V337000](/recalls/nhtsa/18V337000.md), 2018-05-23: ELECTRICAL SYSTEM:SOFTWARE; FUEL SYSTEM, GASOLINE
- [14V163000](/recalls/nhtsa/14V163000.md), 2014-03-31: ELECTRICAL SYSTEM:SOFTWARE; EXTERIOR LIGHTING:TURN SIGNAL

## Other bulletins for the same vehicles and component

- [SSM75814](/bulletins/10243688.md), 2023-10-06, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. Weather and Park \& Pay Apps disappear after PIVI update
- [SSM76022](/bulletins/10239047.md), 2023-07-11, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM; COMMUNICATION:MANUFACTURER TELEMATICS. JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated.
- [DVD13911V194](/bulletins/10224472.md), 2022-10-24, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Land Rover SDD Software Update
- [SSM75855](/bulletins/10222703.md), 2022-10-07, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
- [SSM75805](/bulletins/10222690.md), 2022-10-07, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
- [DVD132051](/bulletins/10214101.md), 2022-06-13, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software update.
- [DVD1330](/bulletins/10214100.md), 2022-06-13, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software update.
- [DVD13802](/bulletins/10214099.md), 2022-06-13, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Before you install Software update 02.
- [DVD137](/bulletins/10214098.md), 2022-06-13, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE. Software update.
- [LTB00546NAS1](/bulletins/10214084.md), 2022-06-13, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE; SEATS:MID/REAR ASSEMBLY. Technical Bulletin: Rear Seat Power Fold Feature Increase In Operational Time

JSON: [/v1/bulletins/10116989](/v1/bulletins/10116989)

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