# Service bulletin MT\-010\-17

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10116231
- Published by NHTSA: 2017\-08\-25
- Manufacturer's number: MT\-010\-17
- Manufacturer's date: 2017\-05\-15
- NHTSA component: EQUIPMENT; ELECTRICAL SYSTEM; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

## NHTSA's summary

Some customers may claim that it is impossible or difficult to view the Active Driving Display, even if the position of the display is adjusted through the Settings screen. This is caused by an incorrectly learned zero\-point \(closed position\) of the Active Driving Display. The main reason this happens is because an object \(e.g. gloves, paper, etc. \) was placed in the storage area where the mirror and optical receiver are housed. If an object is detected \(i.e., jammed\) when the Active Driving Display closes after switching the ignition OFF, the system determines this as abnormal and stops the closing operation, leaving the Active Driving Display in an open position. When the engine is started the next time, correction of the zero\-point is automatically performed. If the object is still in the storage area during the correction, the system learns the incorrect position as the zero\-point. As a result, the zero\-point position largely deviates from the standard position; therefore, it becomes impossible to view the Active Driving Display from the normal view position.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10116231-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10116231-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories, Instrument cluster

## Vehicles listed

- 2016 to 2017 MAZDA CX\-3
- 2014 to 2017 MAZDA MAZDA3
- 2016 to 2017 MAZDA MAZDA6

## Other bulletins for the same vehicles and component

- [SA\-050\-23](/bulletins/10241637.md), 2023-09-05, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Some customers may complain about scratches on the instrument cluster lens.
- [07\-002\-23](/bulletins/10232300.md), 2023-03-03, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F \(10°C\) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced since December 2021 at the supplier.
- [09\-016\-23](/bulletins/10232299.md), 2023-03-03, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER. Speedometer replacement procedure
- [09\-024\-22](/bulletins/10217209.md), 2022-08-04, Service bulletin: ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- [SA\-039\-22](/bulletins/10215244.md), 2022-07-06, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT; UNKNOWN OR OTHER. Some customers may complain about scratches on the instrument cluster lens.
- [0900716](/bulletins/10213425.md), 2022-06-06, Service bulletin: ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER. Speedometer replacement procedure
- [09\-043\-17\-3397](/bulletins/10188480.md), 2021-03-08, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT. Some customers may experience a MAZDA CONNECT touch panel that does not accept touch commands properly or operates by itself. This is caused by a touch panel failure from an improper manufacturing process of the touch panel and center display integration.
- [09\-019\-17](/bulletins/10186335.md), 2021-02-01, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM. Fctry MESSASGE DISPLAYED after instrument cluster replacement. After the installation of a new instrument cluster, the message "Fctry" is displayed instead of the odometer. Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required.
- [09\-018\-17](/bulletins/10186334.md), 2021-02-01, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Display shows inaccurate ambient temperature. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature.
- [09\-009\-19\-3566](/bulletins/10153339.md), 2019-02-19, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper\-proof speedometers. When a speedometer is replaced, the new speedometer will read zero \(0\) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster \(IPC\) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after\-warranty assistance \(AWA\) or DSA that can be utilized to cover this service expense.

JSON: [/v1/bulletins/10116231](/v1/bulletins/10116231)

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