# Service bulletin PIC6101

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10115016
- Published by NHTSA: 2017\-08\-15
- Manufacturer's number: PIC6101
- Manufacturer's date: 2015\-06\-08
- NHTSA component: ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY

## NHTSA's summary

This Preliminary Information communication provides information to the technician about vehicles that are unable to receive OnStar Hands Free Calling calls and or the OnStar center is unable to perform remote services. Technician will need to push the OnStar Blue button and verify the system successfully connects to an advisor. Place an outbound personal call from the vehicle and verify it connects. Place an inbound call to the vehicle making sure to dial using the 11 digit phone number \(1 \+ area code \+ number\). If outbound calls can be placed and only incoming calls fail. Cycle power to the Vehicle Communication Interface Module and retest inbound call to the vehicle. If the power cycle corrects the concern and the module manufacturer is continental, replace the Vehicle Communication Interface Module. If the power cycle corrects the concern and the module manufacturer is LG, please record information from the latest version of PIC4310 and call General Motors Technical Assistance Center for further assistance. If the concern is still present after the power cycle, please record information from the latest version of PIC4310 and call General Motors Technical Assistance Center for further assistance.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2015/MC-10115016-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2015/MC-10115016-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories

## Vehicles listed

- 2002 to 2005 BUICK CENTURY
- 2008 to 2009 BUICK ENCLAVE
- 2005 to 2009 BUICK LACROSSE
- 2002 to 2005 BUICK LESABRE
- 2006 BUICK LESABRE
- 2006 to 2009 BUICK LUCERNE
- 2002 to 2005 BUICK PARK AVENUE
- 2004 to 2007 BUICK RAINIER
- 2002 to 2004 BUICK REGAL
- 2005 BUICK REGAL
- 2002 to 2007 BUICK RENDEZVOUS
- 2005 to 2007 BUICK TERRAZA
- 2008 BUICK TERRAZA
- 2003 to 2009 CADILLAC CTS
- 2002 to 2005 CADILLAC DEVILLE
- 2006 to 2009 CADILLAC DTS
- 2002 CADILLAC ELDORADO
- 2002 to 2009 CADILLAC ESCALADE
- 2003 to 2009 CADILLAC ESCALADE ESV
- 2007 to 2009 CADILLAC ESCALADE EXT
- 2002 to 2006 CADILLAC ESCALADE EXT 1500
- 2002 to 2004 CADILLAC SEVILLE
- 2004 to 2009 CADILLAC SRX
- 2005 to 2009 CADILLAC STS
- 2004 to 2009 CADILLAC XLR
- 2002 CHEVROLET ALERO EXPORT
- 2002 to 2005 CHEVROLET ASTRO
- 2007 to 2009 CHEVROLET AVALANCHE
- 2002 to 2006 CHEVROLET AVALANCHE 1500
- 2002 to 2006 CHEVROLET AVALANCHE 2500
- 2004 to 2006 CHEVROLET AVEO
- 2009 CHEVROLET AVEO
- 2002 to 2005 CHEVROLET BLAZER
- 2007 to 2009 CHEVROLET C SERIES
- 2002 CHEVROLET CAMARO
- 2008 CHEVROLET CAPTIVA
- 2009 CHEVROLET CAPTIVA SPORT
- 2002 to 2005 CHEVROLET CAVALIER
- 2004 to 2005 CHEVROLET CLASSIC
- 2005 to 2009 CHEVROLET COBALT
- 2004 to 2009 CHEVROLET COLORADO
- 2003 CHEVROLET CONVENTIONAL
- 2002 to 2009 CHEVROLET CORVETTE
- 2005 CHEVROLET EPICA
- 2005 to 2009 CHEVROLET EQUINOX
- 2002 to 2009 CHEVROLET EXPRESS
- 2004 to 2006 CHEVROLET F SERIES
- 2003 CHEVROLET G SERIES
- 2002 CHEVROLET G VAN BUS
- 2004 to 2006 CHEVROLET G VAN BUS
- 2006 to 2009 CHEVROLET HHR
- 2002 to 2009 CHEVROLET IMPALA
- 2002 CHEVROLET L SERIES
- 2002 CHEVROLET LUMINA
- 2002 CHEVROLET M SERIES
- 2002 to 2009 CHEVROLET MALIBU
- 2002 to 2007 CHEVROLET MONTE CARLO
- 2004 to 2007 CHEVROLET OPTRA
- 2016 CHEVROLET OPTRA
- 2002 CHEVROLET PRIZM
- 2002 to 2004 CHEVROLET S10
- 2006 to 2009 CHEVROLET SILVERADO 1500
- 2002 to 2005 CHEVROLET SILVERADO 1500 HD
- 2002 to 2009 CHEVROLET SILVERADO 2500
- 2003 to 2006 CHEVROLET SSR
- 2002 to 2009 CHEVROLET SUBURBAN
- 2007 to 2009 CHEVROLET T SERIES
- 2002 to 2009 CHEVROLET TAHOE
- 2002 to 2004 CHEVROLET TRACKER
- 2002 to 2009 CHEVROLET TRAILBLAZER
- 2009 CHEVROLET TRAVERSE
- 2005 to 2009 CHEVROLET UPLANDER
- 2002 to 2005 CHEVROLET VENTURE
- 2006 CHEVROLET W SERIES C3 3500
- 2002 to 2009 CHEVROLET W\-SERIES
- 2007 to 2009 GMC ACADIA
- 2007 to 2009 GMC C SERIES
- 2004 to 2009 GMC CANYON
- 2002 to 2009 GMC ENVOY
- 2006 GMC ENVOY XL
- 2004 to 2005 GMC ENVOY XUV
- 2004 to 2006 GMC F SERIES
- 2003 GMC G SERIES
- 2004 to 2006 GMC G VAN BUS
- 2002 GMC GM
- 2002 to 2004 GMC JIMMY
- 2005 GMC JIMMY CLASSIC
- 2002 to 2005 GMC SAFARI
- 2002 to 2009 GMC SAVANA
- 2004 to 2005 GMC SIERRA 1500 HD
- 2004 to 2009 GMC SIERRA 2500
- 2007 to 2009 GMC SIERRA DENALI
- 2002 to 2004 GMC SONOMA
- 2003 to 2009 GMC TOPKICK
- 2004 to 2009 GMC W\-SERIES
- 2002 to 2009 GMC YUKON
- 2002 to 2009 GMC YUKON DENALI
- 2004 to 2009 GMC YUKON DENALI XL
- 2002 to 2009 GMC YUKON XL
- 2003 to 2009 HUMMER H2
- 2006 to 2009 HUMMER H3
- 2006 ISUZU 4500 SERIES
- 2002 to 2004 OLDSMOBILE ALERO
- 2002 to 2003 OLDSMOBILE AURORA
- 2002 to 2004 OLDSMOBILE BRAVADA
- 2002 OLDSMOBILE INTRIGUE
- 2002 to 2004 OLDSMOBILE SILHOUETTE
- 2002 to 2005 PONTIAC AZTEK
- 2002 to 2005 PONTIAC BONNEVILLE
- 2002 PONTIAC FIREBIRD
- 2008 to 2009 PONTIAC G3
- 2007 to 2009 PONTIAC G5
- 2005 to 2009 PONTIAC G6
- 2008 to 2009 PONTIAC G8
- 2002 to 2005 PONTIAC GRAND AM
- 2002 to 2008 PONTIAC GRAND PRIX
- 2004 to 2006 PONTIAC GTO
- 2002 to 2004 PONTIAC MONTANA
- 2005 to 2009 PONTIAC MONTANA
- 2005 to 2006 PONTIAC PURSUIT
- 2007 to 2009 PONTIAC PURSUIT
- 2006 to 2009 PONTIAC SOLSTICE
- 2002 to 2005 PONTIAC SUNFIRE
- 2006 to 2009 PONTIAC TORRENT
- 2003 to 2009 PONTIAC VIBE
- 2005 PONTIAC WAVE
- 2009 SAAB 9\-3
- 2009 SAAB 9\-5
- 2005 to 2009 SAAB 9\-7X
- 2008 to 2009 SATURN ASTRA
- 2007 to 2009 SATURN AURA
- 2003 to 2007 SATURN ION
- 2003 SATURN L200
- 2003 to 2005 SATURN L300
- 2002 SATURN LW200
- 2007 to 2009 SATURN OUTLOOK
- 2005 to 2007 SATURN RELAY
- 2008 SATURN RELAY
- 2007 to 2009 SATURN SKY
- 2002 SATURN SL
- 2002 to 2009 SATURN VUE

## Recalls for the same vehicles and component

- [2014284](/recalls/tc/2014284.md), 2014-07-03: Electrical
- [14V400000](/recalls/nhtsa/14V400000.md), 2014-07-03: ELECTRICAL SYSTEM:IGNITION
- [2014246](/recalls/tc/2014246.md), 2014-06-23: Electrical
- [14V355000](/recalls/nhtsa/14V355000.md), 2014-06-23: ELECTRICAL SYSTEM:IGNITION
- [2014173](/recalls/tc/2014173.md), 2014-05-16: Electrical
- [14V252000](/recalls/nhtsa/14V252000.md), 2014-05-14: ELECTRONIC STABILITY CONTROL \(ESC\); VEHICLE SPEED CONTROL:CRUISE CONTROL; EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH; EXTERIOR LIGHTING:BRAKE LIGHTS; ELECTRICAL SYSTEM:WIRING
- [14V251000](/recalls/nhtsa/14V251000.md), 2014-05-14: EXTERIOR LIGHTING:HEADLIGHTS; ELECTRICAL SYSTEM:WIRING
- [14V070000](/recalls/nhtsa/14V070000.md), 2014-02-11: ELECTRICAL SYSTEM
- [2010189](/recalls/tc/2010189.md), 2010-06-07: Accessories
- [10V240000](/recalls/nhtsa/10V240000.md), 2010-06-04: ELECTRICAL SYSTEM

## Other bulletins for the same vehicles and component

- [23\-NA\-001](/bulletins/11017252.md), 2025-04-28, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. This service bulletin provides information for dealers/technicians on OnStar Module 2G Sunset Information.
- [PIP4723J](/bulletins/11009156.md), 2024-10-25, Service bulletin: ELECTRICAL SYSTEM. This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- [PIC5650L](/bulletins/11007196.md), 2024-09-06, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.
- [09\-06\-04\-026Y](/bulletins/11007116.md), 2024-09-05, Service bulletin: ELECTRICAL SYSTEM; ENGINE. This bulletin provides information on identifying Non\-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
- [General Communication](/bulletins/11006621.md), 2024-08-26, Service campaign: ELECTRICAL SYSTEM. Vehicle Wide Programming \(VWP\) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules \(with some exceptions\). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
- [PIT5195H](/bulletins/11006274.md), 2024-08-13, Service bulletin: ELECTRICAL SYSTEM. This Preliminary Information communication provides information to the technician about vehicles that the speedometer needle appears to be inaccurate. Dealer should advise the customer the specification for speedometer needle accuracy is \+/\- 2 MPH at any given speed when looking straight at the needle.
- [24\-NA\-098](/bulletins/11002312.md), 2024-06-25, Service bulletin: ELECTRICAL SYSTEM. This service bulletin provides information for dealers/technicians on Service Programming System \(SPS\) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
- [13\-08\-116\-001J](/bulletins/11000162.md), 2024-05-16, Service bulletin: ELECTRICAL SYSTEM. The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
- [PI0572B](/bulletins/10254240.md), 2024-05-06, Service bulletin: EQUIPMENT. Information on COAX Repair Kit Availability.
- [PI0430B](/bulletins/10254209.md), 2024-05-06, Service bulletin: ELECTRONIC STABILITY CONTROL:AUTOMATIC \(ASC\); ELECTRICAL SYSTEM; SUSPENSION. Magnetically Controlled Suspension Electrical Connector Not Seated.

JSON: [/v1/bulletins/10115016](/v1/bulletins/10115016)

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