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Service bulletin PIC6231

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10114836
Published by NHTSA2017-08-15
Manufacturer's numberPIC6231
Manufacturer's date2016-11-18
NHTSA componentELECTRICAL SYSTEM:12V/24V/48V BATTERY

NHTSA's summary

This Preliminary Information communication provides information to the technician about vehicles EV range is less than expected, or the estimated EV range on the display is greater than the actual range achieved. Dealer should walk the customer though using the energy screen. The energy screen will help the customer understand were there battery energy is being used.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, 12-volt battery

Vehicles listed
CHEVROLET BOLT EV2017
CHEVROLET VOLT2017
OPEL AMPERA2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
20-NA-1322024-04-05. Service bulletin. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
22-NA-1192022-08-03. Service bulletin. The service bulletin provides warranty information on High Voltage Battery Safety Recall Replacement Parts.
20NA1322021-12-20. Service bulletin. This warranty administration bulletin provides policy information on the requirements for battery testing and warranty replacements.
17297-012021-04-29. Service bulletin. Certain 2017 model year Chevrolet Bolt EV vehicles may have a condition in which the cells within the battery pack have low voltage. This condition is related to the state of charge of the cell group. Eventually, the difference in the state of charge of the cell groups (average vs. minimum) may exceed a threshold. Correction Replace the high voltage battery pack.
150603002H2021-04-16. Service bulletin. Original Equipment Batteries Part Number and ACDelco Replacement Battery Approved Warranty Part Numbers Correct battery cold cranking amperage (CCA) ratings and type are critical for proper test results when using the EL-50313. Access to the battery specification label, which contains the OEM part number and CCA rating and type, may be difficult without component removal. Refer to the table below for the original equipment ratings and part numbers used to set up a proper battery test. There has been some confusion as to the correct ACDelco battery warranty replacement. Refer to the table below for the correct battery warranty replacement. The correct ACDelco battery warranty replacement in the catalog is designated by the "Original Equipment Replacement" note in the description field.
19NA2102019-11-25. Service bulletin. This bulletin provides information on conditions that may cause EV Range Loss and for dealers/technicians to determine/differentiate items which require battery repair versus which items are normal for the vehicle.
PIC6148A2019-06-10. Service bulletin. This Preliminary Information communication provides information to the technician about vehicles that have the high voltage battery the tabs on X3 could become damaged during service. Technician will need to ensure to use caution when removing and installing this connector. Connectors need to be square to each other before the cam lock is engaged.
PIC6241C2019-06-03. Service bulletin. This Preliminary Information communication advises the technician that the Generator Battery Control Wiring Junction Block (T24) will be placed on a parts restriction through the General Motors Technical Assistance Center. Dealer will need to contact General Motors Technical Assistance Center for further assistance.
030603004Y2019-05-20. Service bulletin. This warranty administration bulletin provides policy information on the requirements for battery testing and warranty replacements.
150603002G2019-05-13. Service bulletin. This informational bulletin provides information on approved warranty part numbers for original equipment batteries