Service bulletin PIP5250B
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10114439 |
| Published by NHTSA | 2017-08-15 |
| Manufacturer's number | PIP5250B |
| Manufacturer's date | 2015-02-25 |
| NHTSA component | ELECTRICAL SYSTEM:SOFTWARE |
NHTSA's summary
This Preliminary Information communication provides information to the technician about vehicles that may have Service 4WD message in the Driver Information Center. During inspection technician may find Diagnostic Trouble Code C0398 or C0326 stored in the Transfer Case Control Module. If the vehicle has Regular Production Option Code NP0 and only has diagnostic trouble code C0398 stored in the Transfer Case Control Module, then use Service Programming System to update the Transfer Case Control Module. When working with vehicles equipped NHQ and NQ6 and setting Diagnostic Trouble Code C0398 when operated in areas where the ambient temperature is below 32 Fahrenheit (0 Celsius) use Global Diagnostic System 2 to review the freeze frame failure records, record all findings and Diagnostic Trouble Codes then clear the DTCs and data. Technician will need to operate the vehicle in all ranges and ensure that no Diagnostic Trouble Codes reset. If the vehicle had a Diagnostic Trouble Code C0398 in the Transfer Case Control Module stored with any other Diagnostic Trouble Code such as C0392, C0396, C0306 or other codes related to rotational position sensor or actuator position sensor it is likely that is causing a C0398 to set and replacement of the actuator will likely not repair the vehicle. If no Diagnostic Trouble Codes reset and C0398 was set without other rotational position sensor, or actuator position sensor Diagnostic Trouble Codes then replace the actuator motor with part number 23355888. Dealer will need to contact General Motors Product Quality Center for further assistance.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system, Software
Trouble codes named
C0306, C0326, C0392, C0396, C0398
| CADILLAC ESCALADE | 2015 |
|---|---|
| CADILLAC ESCALADE ESV | 2015 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET SILVERADO 1500 | 2014 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET SILVERADO 2500 | 2015 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET SUBURBAN | 2015 |
| CHEVROLET TAHOE | 2015 |
| GMC CANYON | 2015 |
| GMC SIERRA 1500 | 2014 (the catalog's model; the bulletin names a series or trim of it) |
| GMC SIERRA 2500 | 2015 (the catalog's model; the bulletin names a series or trim of it) |
| GMC SIERRA DENALI | 2015 (the catalog's model; the bulletin names a series or trim of it) |
| GMC YUKON | 2015 |
| GMC YUKON XL | 2015 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 14V301000 | 2014-06-06. ELECTRICAL SYSTEM:SOFTWARE; SEAT BELTS:FRONT:WARNING LIGHT/DEVICES |
|---|
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
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