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Service bulletin PIP4870B

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10113281
Published by NHTSA2017-08-15
Manufacturer's numberPIP4870B
Manufacturer's date2013-09-27
NHTSA componentENGINE AND ENGINE COOLING:ENGINE; ELECTRICAL SYSTEM:12V/24V/48V BATTERY

NHTSA's summary

This Preliminary Information communication provides information to the technician about vehicles that may have a engine noise is sometimes louder than expected. Also will explain the known normal and abnormal reasons why the engine may be louder. When the vehicle speed is between 25-50 miles per hour the road noise does not mask the engine noise this is considered normal. When the vehicle is first started for the day the system will perform a catalyst preconditioning for about a minute. At this time the engine will seem louder than normal, this is normal. At times the engine often runs at wide open throttle, but at a reduced speed. This sound is uncharacteristic of a four-cylinder engine in a traditional sedan, but is a characteristic of an extended range electric vehicle such as the Chevrolet Volt. Technician will be able to inspect for abnormal induction ground-out conditions. These locations should be checked lower rubber isolator on air box not installed correctly or missing, upper induction resonator cover not installed properly, refrigerant line not bolted to engine support bracket, and throttle body contacting coolant pipes behind it. Abnormal exhaust ground-out conditions should also be inspected. These locations are at the exhaust clamp rearward of the second catalytic converter is contacting the battery heat shield, exhaust resonator underbody is contacting the heat shield. Repair any abnormal issue found.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Engine, 12-volt battery

Vehicles listed
CHEVROLET VOLT2011, 2012, 2013, 2014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
20-NA-1322024-04-05. Service bulletin. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
PIT5074H2023-12-11. Service bulletin. J-35616-64B Terminal Test Probe / Replacement Terminal / Terminated Lead.
PIT5074G2023-12-11. Service bulletin. Terminal Test Probe And Replacement Terminal.
PI0961C2021-04-27. Service bulletin. SERVICE HIGH VOLTAGE CHARGING SYSTEM Message Displayed on Driver Information Center (DIC), Hybrid/EV Charging System Disabled, DTCs Set, Revised HV Battery Surge Tank Coolant Fill Level
21NA0192021-03-08. Service bulletin. This service bulletin provides Diagnostic Aid information - Surge in EV Mode at a Stop.
19NA2422020-06-22. Service bulletin. This informational bulletin announces the availability of a High Voltage battery pack refurbish kit when the battery pack assembly needs to be replaced and information on how dealers can obtain the refurbish kit.
PI0798A2019-11-25. Service bulletin. This preliminary information bulletin provides a procedure to correct a condition of a Check Engine Light with DTC P0C4A that Sets immediately after a repair to the High Voltage battery cooling system that involves draining/refilling of coolant.
PIC6074A2019-06-10. Service bulletin. This Preliminary Information communication advises the technician that some vehicles were not delivered with the Battery Energy Control Module with the latest calibration. Technician may find a Diagnostic Trouble Code P0AA6. Technician will need to update the Battery Energy Control Module with the latest calibrations using Service Programming System.
030603004V2019-05-13. Service bulletin. This warranty administration bulletin provides policy information on the requirements for battery testing and warranty replacements.
N1721304622019-05-13. Service bulletin. N172130462 - Customer Satisfaction. Certain 2013 model year Chevrolet Volt vehicles equipped with a high voltage battery, may have a condition where it could gradually lose the ability to maintain voltage. If battery concerns are not addressed, over time the vehicle could enter a reduced propulsion mode while driving, or lose propulsion, or it may not start. Dealers are to update the Hybrid Powertrain Control Module 2 (HPCM2). This software update is intended to increase the amount of warning time provided.