# Service bulletin PIC4801E A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10112608 - Published by NHTSA: 2017\-08\-15 - Manufacturer's number: PIC4801E - Manufacturer's date: 2012\-11\-28 - NHTSA component: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); EQUIPMENT:ELECTRICAL ## NHTSA's summary This Preliminary Information communication provides information to the technician on how to diagnose and repair vehicles that may have an OnStar Turn\-By\-Turn Navigation the system that is inoperative. Technician verifies there are no Diagnostic Trouble Codes are present in the Antilock Braking System and Vehicle Communication Interface Module of the vehicle. If no Diagnostic Trouble Codes found call OnStar using the Blue button on the OnStar key pad and ask the advisor for a turn by turn route. Also make a OnStar personal call and a call into the vehicle. If normal diagnostics do not lead to a resolution technician will need to call General Motors Technical Assistance Center for further assistance. ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2012/MC-10112608-9999.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2012/MC-10112608-0001.pdf) The document is the manufacturer's. This site does not hold it. ## Components Equipment and accessories ## Vehicles listed - 2008 to 2012 BUICK ENCLAVE - 2006 to 2012 BUICK LACROSSE - 2006 BUICK LESABRE - 2006 to 2011 BUICK LUCERNE - 2012 BUICK LUCERNE - 2006 to 2007 BUICK RAINIER - 2011 to 2012 BUICK REGAL - 2006 to 2007 BUICK RENDEZVOUS - 2006 to 2007 BUICK TERRAZA - 2008 BUICK TERRAZA - 2012 BUICK VERANO - 2006 to 2012 CADILLAC CTS - 2006 to 2011 CADILLAC DTS - 2006 to 2012 CADILLAC ESCALADE - 2006 to 2012 CADILLAC ESCALADE ESV - 2006 to 2012 CADILLAC ESCALADE EXT - 2006 to 2012 CADILLAC SRX - 2006 to 2011 CADILLAC STS - 2012 CADILLAC STS - 2006 to 2009 CADILLAC XLR - 2007 to 2012 CHEVROLET AVALANCHE - 2006 CHEVROLET AVALANCHE 1500 - 2006 CHEVROLET AVALANCHE 2500 - 2006 CHEVROLET AVEO - 2009 to 2012 CHEVROLET AVEO - 2006 CHEVROLET C SERIES C6 6500 - 2006 CHEVROLET C SERIES C7 7500 - 2010 to 2012 CHEVROLET CAMARO - 2011 to 2012 CHEVROLET CAPRICE - 2008 CHEVROLET CAPTIVA - 2011 to 2012 CHEVROLET CAPTIVA - 2009 CHEVROLET CAPTIVA SPORT - 2010 to 2011 CHEVROLET CAPTIVA SPORT - 2006 to 2010 CHEVROLET COBALT - 2006 to 2012 CHEVROLET COLORADO - 2006 to 2012 CHEVROLET CORVETTE - 2011 to 2012 CHEVROLET CRUZE - 2006 to 2012 CHEVROLET EQUINOX - 2006 to 2012 CHEVROLET EXPRESS - 2006 to 2011 CHEVROLET HHR - 2006 to 2012 CHEVROLET IMPALA - 2006 to 2009 CHEVROLET KODIAK - 2006 to 2012 CHEVROLET MALIBU - 2006 to 2007 CHEVROLET MONTE CARLO - 2012 CHEVROLET ORLANDO - 2006 to 2012 CHEVROLET SILVERADO 1500 - 2006 to 2012 CHEVROLET SILVERADO 2500 - 2006 to 2012 CHEVROLET SILVERADO 3500 - 2007 CHEVROLET SILVERADO CLASSIC - 2012 CHEVROLET SONIC - 2006 CHEVROLET SSR - 2006 to 2012 CHEVROLET SUBURBAN - 2007 to 2008 CHEVROLET T SERIES - 2010 CHEVROLET T SERIES - 2006 CHEVROLET T\-SERIES - 2006 to 2012 CHEVROLET TAHOE - 2006 to 2009 CHEVROLET TRAILBLAZER - 2009 to 2012 CHEVROLET TRAVERSE - 2006 to 2009 CHEVROLET UPLANDER - 2011 to 2012 CHEVROLET VOLT - 2006 to 2010 CHEVROLET W\-SERIES - 2007 to 2012 GMC ACADIA - 2006 to 2012 GMC CANYON - 2006 to 2009 GMC ENVOY - 2006 GMC ENVOY XL - 2006 to 2012 GMC SAVANA - 2006 to 2012 GMC SIERRA 1500 - 2006 to 2012 GMC SIERRA 2500 - 2006 to 2012 GMC SIERRA 3500 - 2006 to 2012 GMC SIERRA DENALI - 2006 to 2009 GMC T SERIES - 2010 GMC T SERIES - 2010 to 2012 GMC TERRAIN - 2006 to 2010 GMC TOPKICK - 2006 to 2010 GMC W\-SERIES - 2006 to 2012 GMC YUKON - 2006 to 2012 GMC YUKON DENALI - 2006 to 2012 GMC YUKON DENALI XL - 2006 to 2011 GMC YUKON XL - 2012 GMC YUKON XL - 2006 to 2010 HUMMER H2 - 2006 to 2010 HUMMER H3 - 2006 to 2008 ISUZU ASCENDER - 2009 ISUZU ASCENDER - 2006 to 2007 ISUZU H\-SERIES - 2010 ISUZU I\-290 - 2006 ISUZU I\-350 - 2006 to 2009 ISUZU N\-SERIES - 2008 to 2010 PONTIAC G3 - 2011 PONTIAC G3 - 2007 to 2010 PONTIAC G5 - 2006 to 2010 PONTIAC G6 - 2008 to 2010 PONTIAC G8 - 2006 to 2008 PONTIAC GRAND PRIX - 2006 PONTIAC GTO - 2006 to 2009 PONTIAC MONTANA - 2006 PONTIAC PURSUIT - 2007 to 2009 PONTIAC PURSUIT - 2006 to 2010 PONTIAC SOLSTICE - 2006 to 2009 PONTIAC TORRENT - 2006 to 2010 PONTIAC VIBE - 2010 SAAB 9\-5 - 2006 to 2009 SAAB 9\-7X - 2008 to 2009 SATURN ASTRA - 2007 to 2010 SATURN AURA - 2006 to 2007 SATURN ION - 2007 to 2010 SATURN OUTLOOK - 2006 to 2007 SATURN RELAY - 2008 SATURN RELAY - 2007 to 2010 SATURN SKY - 2006 to 2010 SATURN VUE ## Recalls for the same vehicles and component - [2018212](/recalls/tc/2018212.md), 2018-04-27: Accessories - [18V267000](/recalls/nhtsa/18V267000.md), 2018-04-26: EQUIPMENT - [14V706000](/recalls/nhtsa/14V706000.md), 2014-11-05: EQUIPMENT ADAPTIVE/MOBILITY - [12V169000](/recalls/nhtsa/12V169000.md), 2012-04-17: EQUIPMENT ADAPTIVE/MOBILITY - [10V271000](/recalls/nhtsa/10V271000.md), 2010-06-15: EQUIPMENT ADAPTIVE/MOBILITY - [2010189](/recalls/tc/2010189.md), 2010-06-07: Accessories - [10V205000](/recalls/nhtsa/10V205000.md), 2010-05-13: EQUIPMENT ADAPTIVE/MOBILITY - [2010140](/recalls/tc/2010140.md), 2010-04-29: Accessories - [09V456000](/recalls/nhtsa/09V456000.md), 2009-11-19: EQUIPMENT:APPLIANCE:AIR CONDITIONER - [09V325000](/recalls/nhtsa/09V325000.md), 2009-08-03: EQUIPMENT ADAPTIVE/MOBILITY ## Other bulletins for the same vehicles and component - [PI0572B](/bulletins/10254240.md), 2024-05-06, Service bulletin: EQUIPMENT. Information on COAX Repair Kit Availability. - [PI0488C](/bulletins/10254219.md), 2024-05-06, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; POWER TRAIN. Diagnostic Information for Transmission. - [PI0476A](/bulletins/10254216.md), 2024-05-06, Service bulletin: EQUIPMENT. Revised Installation Instructions for Accessory Windbreak. - [PI0408A](/bulletins/10254205.md), 2024-05-06, Service bulletin: TIRES; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Information on Tire Rotation Recommendations. - [PI0718B](/bulletins/10253616.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Audio System Speaker Rattle, Buzz Noise, Poor Sound - [PI0693C](/bulletins/10253609.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Unable to Access MP3 Files on CD, Bluetooth Connectivity, No Audio After a Bluetooth CALL. - [PI0689B](/bulletins/10253606.md), 2024-04-29, Service bulletin: EQUIPMENT. Tool or Utility Box Sagging, Mis\-aligned. - [PI0688F](/bulletins/10253605.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call. - [PI0688E](/bulletins/10253604.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call. - [PI0688D](/bulletins/10253603.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call. JSON: [/v1/bulletins/10112608](/v1/bulletins/10112608) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20PIC4801E&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10112608&vehicle=Service%20bulletin%20PIC4801E)