# Service bulletin PIC5491A A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10112529 - Published by NHTSA: 2017\-08\-15 - Manufacturer's number: PIC5491A - Manufacturer's date: 2012\-11\-01 - NHTSA component: EQUIPMENT:ELECTRICAL ## NHTSA's summary This Preliminary Information communication provides information to the technician about vehicles that have an OnStar system that will not power up. Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down, remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics. ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2012/MC-10112529-9999.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2012/MC-10112529-0001.pdf) The document is the manufacturer's. This site does not hold it. ## Components Equipment and accessories ## Vehicles listed - 2008 to 2013 BUICK ENCLAVE - 2013 BUICK ENCORE - 2006 to 2013 BUICK LACROSSE - 2006 BUICK LESABRE - 2006 to 2011 BUICK LUCERNE - 2012 BUICK LUCERNE - 2006 to 2007 BUICK RAINIER - 2011 to 2013 BUICK REGAL - 2006 to 2007 BUICK RENDEZVOUS - 2006 to 2007 BUICK TERRAZA - 2008 BUICK TERRAZA - 2012 to 2013 BUICK VERANO - 2013 CADILLAC ATS - 2006 to 2013 CADILLAC CTS - 2006 to 2011 CADILLAC DTS - 2006 to 2013 CADILLAC ESCALADE - 2006 to 2013 CADILLAC ESCALADE ESV - 2006 to 2013 CADILLAC ESCALADE EXT - 2006 to 2013 CADILLAC SRX - 2006 to 2011 CADILLAC STS - 2006 to 2009 CADILLAC XLR - 2013 CADILLAC XTS - 2007 to 2013 CHEVROLET AVALANCHE - 2006 CHEVROLET AVALANCHE 1500 - 2006 CHEVROLET AVALANCHE 2500 - 2006 CHEVROLET AVEO - 2009 to 2011 CHEVROLET AVEO - 2010 to 2013 CHEVROLET CAMARO - 2011 to 2013 CHEVROLET CAPRICE - 2008 CHEVROLET CAPTIVA - 2011 to 2013 CHEVROLET CAPTIVA - 2009 CHEVROLET CAPTIVA SPORT - 2010 to 2011 CHEVROLET CAPTIVA SPORT - 2006 to 2010 CHEVROLET COBALT - 2006 to 2012 CHEVROLET COLORADO - 2006 to 2013 CHEVROLET CORVETTE - 2011 to 2013 CHEVROLET CRUZE - 2006 to 2013 CHEVROLET EQUINOX - 2006 to 2013 CHEVROLET EXPRESS - 2006 to 2011 CHEVROLET HHR - 2006 to 2013 CHEVROLET IMPALA - 2006 to 2013 CHEVROLET MALIBU - 2006 to 2007 CHEVROLET MONTE CARLO - 2006 to 2007 CHEVROLET OPTRA - 2016 CHEVROLET OPTRA - 2012 to 2013 CHEVROLET ORLANDO - 2006 to 2013 CHEVROLET SILVERADO 1500 - 2006 to 2013 CHEVROLET SILVERADO 2500 - 2006 to 2013 CHEVROLET SILVERADO 3500 - 2012 to 2013 CHEVROLET SONIC - 2013 CHEVROLET SPARK - 2006 CHEVROLET SSR - 2006 to 2013 CHEVROLET SUBURBAN - 2009 CHEVROLET T SERIES - 2010 CHEVROLET T SERIES - 2006 to 2013 CHEVROLET TAHOE - 2006 to 2009 CHEVROLET TRAILBLAZER - 2009 to 2013 CHEVROLET TRAVERSE - 2013 CHEVROLET TRAX - 2006 to 2009 CHEVROLET UPLANDER - 2011 to 2013 CHEVROLET VOLT - 2006 CHEVROLET W SERIES C3 3500 - 2006 to 2010 CHEVROLET W\-SERIES - 2007 to 2013 GMC ACADIA - 2006 to 2012 GMC CANYON - 2006 to 2009 GMC ENVOY - 2006 GMC ENVOY XL - 2006 to 2013 GMC SAVANA - 2006 to 2013 GMC SIERRA 2500 - 2007 to 2013 GMC SIERRA DENALI - 2010 to 2013 GMC TERRAIN - 2006 to 2010 GMC TOPKICK - 2006 to 2010 GMC W\-SERIES - 2006 to 2013 GMC YUKON - 2006 to 2013 GMC YUKON DENALI - 2006 to 2013 GMC YUKON DENALI XL - 2006 to 2011 GMC YUKON XL - 2012 to 2013 GMC YUKON XL - 2006 to 2010 HUMMER H2 - 2006 to 2010 HUMMER H3 - 2007 PONTIAC G3 - 2008 to 2010 PONTIAC G3 - 2011 PONTIAC G3 - 2007 to 2010 PONTIAC G5 - 2006 to 2010 PONTIAC G6 - 2008 to 2010 PONTIAC G8 - 2006 to 2008 PONTIAC GRAND PRIX - 2006 PONTIAC GTO - 2007 PONTIAC GTO - 2006 to 2009 PONTIAC MONTANA - 2006 PONTIAC PURSUIT - 2007 to 2009 PONTIAC PURSUIT - 2006 to 2010 PONTIAC SOLSTICE - 2006 to 2009 PONTIAC TORRENT - 2006 to 2010 PONTIAC VIBE - 2008 to 2009 SATURN ASTRA - 2007 to 2010 SATURN AURA - 2006 to 2007 SATURN ION - 2007 to 2010 SATURN OUTLOOK - 2006 to 2007 SATURN RELAY - 2008 SATURN RELAY - 2007 to 2010 SATURN SKY - 2006 to 2010 SATURN VUE ## Recalls for the same vehicles and component - [2018212](/recalls/tc/2018212.md), 2018-04-27: Accessories - [18V267000](/recalls/nhtsa/18V267000.md), 2018-04-26: EQUIPMENT - [13V544000](/recalls/nhtsa/13V544000.md), 2015-10-30: EQUIPMENT:OTHER:LABELS - [14V706000](/recalls/nhtsa/14V706000.md), 2014-11-05: EQUIPMENT ADAPTIVE/MOBILITY - [13V463000](/recalls/nhtsa/13V463000.md), 2013-09-26: EQUIPMENT:OTHER:LABELS - [12V169000](/recalls/nhtsa/12V169000.md), 2012-04-17: EQUIPMENT ADAPTIVE/MOBILITY - [10V414000](/recalls/nhtsa/10V414000.md), 2010-09-13: EQUIPMENT - [10V271000](/recalls/nhtsa/10V271000.md), 2010-06-15: EQUIPMENT ADAPTIVE/MOBILITY - [2010189](/recalls/tc/2010189.md), 2010-06-07: Accessories - [10V205000](/recalls/nhtsa/10V205000.md), 2010-05-13: EQUIPMENT ADAPTIVE/MOBILITY ## Other bulletins for the same vehicles and component - [PI0572B](/bulletins/10254240.md), 2024-05-06, Service bulletin: EQUIPMENT. Information on COAX Repair Kit Availability. - [PI0488C](/bulletins/10254219.md), 2024-05-06, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; POWER TRAIN. Diagnostic Information for Transmission. - [PI0476A](/bulletins/10254216.md), 2024-05-06, Service bulletin: EQUIPMENT. Revised Installation Instructions for Accessory Windbreak. - [PI0408A](/bulletins/10254205.md), 2024-05-06, Service bulletin: TIRES; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Information on Tire Rotation Recommendations. - [PI0718B](/bulletins/10253616.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Audio System Speaker Rattle, Buzz Noise, Poor Sound - [PI0693C](/bulletins/10253609.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Unable to Access MP3 Files on CD, Bluetooth Connectivity, No Audio After a Bluetooth CALL. - [PI0689B](/bulletins/10253606.md), 2024-04-29, Service bulletin: EQUIPMENT. Tool or Utility Box Sagging, Mis\-aligned. - [PI0688F](/bulletins/10253605.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call. - [PI0688E](/bulletins/10253604.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call. - [PI0688D](/bulletins/10253603.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call. JSON: [/v1/bulletins/10112529](/v1/bulletins/10112529) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20PIC5491A&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10112529&vehicle=Service%20bulletin%20PIC5491A)