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Service bulletin PIC4986E

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10112239
Published by NHTSA2017-08-15
Manufacturer's numberPIC4986E
Manufacturer's date2014-09-18
NHTSA componentSTEERING

NHTSA's summary

This Preliminary Information communication provides information to the technician about vehicles that have a bind condition when the car is in reverse or driving forward and the steering wheel is turned to the full-lock position. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Steering

Vehicles listed
CADILLAC CTS2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20202912020-06-25. Steering
20184632018-08-30. Steering

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
PI0281L2025-06-12. Service bulletin. This preliminary informational (PI) bulletin provides information to dealership personnel that may be helpful when addressing underbody component corrosion with customers.
25-NA-0652025-04-24. Service bulletin. This informational bulletin instructs the tech when fuel/fluid is needed to be tested and where it can be sent for analysis.
16-NA-1092025-02-28. Service bulletin. This service bulletin provides a procedure inspecting for excess grease or Sealant on the Exterior of the steering gear due to seeing grease or sealant on certain locations on the gear.
04-06-01-029K2024-12-04. Service bulletin. This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
PIC5923A2024-04-08. Service bulletin. Power Steering Control Module DTC U0415 Symptom 00.
PIC59232024-04-08. Service bulletin. Power Steering Control Module DTC U0415 Symptom 00.
15NA0462024-02-12. Service bulletin. Driver Steering Wheel Airbag Not Flush With Steering Wheel and/or Difficulty Depressing Airbag to Engage Horn
15NA0462023-12-11. Service bulletin. Driver Steering Wheel Airbag Not Flush With Steering Wheel and/or Difficulty Depressing Airbag to Engage Horn.
17-NA-0872023-11-29. Service bulletin. This service bulletin provides information on Characteristics of Wide Low Aspect Ratio Tires, Vehicle Pulls Left or Right, Wanders, Follows Depressions in Road Surface, Tramlining.
03-00-91-001I2023-11-22. Service bulletin. This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure when diagnosing vibration concerns.