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Service bulletin PIC5687D

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10112082
Published by NHTSA2017-08-15
Manufacturer's numberPIC5687D
Manufacturer's date2014-05-23
NHTSA componentEQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

NHTSA's summary

This Preliminary Information communication provides information to the technician about vehicles that loose connection between the vehicle and a Bluetooth phone. Technician will need to use a scan tool to check the "Firmware Over-the-Air" value. If the "Firmware Over-the-Air" value is up to date and customer's concern is still present contact General Motors Technical Assistance Center for further assistance.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories, Software

Vehicles listed
BUICK ENCLAVE2011, 2012
BUICK LACROSSE2011, 2012
BUICK LUCERNE2011
BUICK LUCERNE2012
BUICK REGAL2011, 2012
BUICK VERANO2012
CADILLAC CTS2011, 2012
CADILLAC DTS2011
CADILLAC ESCALADE2011, 2012
CADILLAC ESCALADE ESV2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE EXT2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC SRX2011, 2012
CADILLAC STS2011
CHEVROLET AVALANCHE2011, 2012
CHEVROLET AVEO2011
CHEVROLET CAMARO2011, 2012
CHEVROLET CAPRICE2011 to 2012
CHEVROLET CAPTIVA2011 to 2012
CHEVROLET COLORADO2011, 2012
CHEVROLET CORVETTE2011, 2012
CHEVROLET CRUZE2011, 2012
CHEVROLET EQUINOX2011, 2012
CHEVROLET EXPRESS2011, 2012
CHEVROLET HHR2011
CHEVROLET IMPALA2011, 2012
CHEVROLET MALIBU2011, 2012
CHEVROLET ORLANDO2012
CHEVROLET SILVERADO2011, 2012
CHEVROLET SONIC2012
CHEVROLET SUBURBAN2011, 2012
CHEVROLET TAHOE2011, 2012
CHEVROLET TRAVERSE2011, 2012
CHEVROLET VOLT2011, 2012
GMC ACADIA2011, 2012
GMC CANYON2011, 2012
GMC SAVANA2011, 2012
GMC SIERRA2011, 2012
GMC SIERRA DENALI2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
GMC TERRAIN2011, 2012
GMC YUKON2011, 2012
GMC YUKON DENALI2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON DENALI XL2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON XL2011
GMC YUKON XL2012 (the catalog's model; the bulletin names a series or trim of it)
PONTIAC G32011

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
PIP51462024-04-22. Service bulletin. Chatter Or Bind Feel On Turns.
20-NA-1322024-04-05. Service bulletin. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
PIC5741B2023-12-11. Service bulletin. Multiple DTCs Set When Using Scan Tool Device.
PIC5741A2023-12-11. Service bulletin. Multiple DTCs Set When Using Scan Tool Device.
PIC5687C2023-12-11. Service bulletin. Checking Smartphone Bluetooth Software Update Status
PIC5677A2023-12-11. Service bulletin. Timeshift Function Inoperative.
PIC5656A2023-12-11. Service bulletin. Outside Ambient Temperature Display Missing.
130089004H2023-12-11. Service bulletin. Car and Truck Fix it Right the First Time Issues
1300890032023-12-11. Service bulletin. Vehicle Software Enhancements
PIP5632G2023-01-30. Service bulletin. This Preliminary Information communication provides information to the technician that General Motors Technical Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.