# Service bulletin PIC5491E A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10111966 - Published by NHTSA: 2017\-08\-15 - Manufacturer's number: PIC5491E - Manufacturer's date: 2014\-02\-26 - NHTSA component: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE ## NHTSA's summary This Preliminary Information communication provides information to the technician about vehicles that have an OnStar system that will not power up. Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down, remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics. Technician may need to contact General Motors Technical Assistance Center depending on the STID, Station ID, or OnStar Customer Identifier. ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2014/MC-10111966-9999.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2014/MC-10111966-0001.pdf) The document is the manufacturer's. This site does not hold it. ## Components Electrical system, Software ## Vehicles listed - 2008 to 2015 BUICK ENCLAVE - 2013 to 2015 BUICK ENCORE - 2006 to 2015 BUICK LACROSSE - 2006 BUICK LESABRE - 2006 to 2011 BUICK LUCERNE - 2012 BUICK LUCERNE - 2006 to 2007 BUICK RAINIER - 2011 to 2015 BUICK REGAL - 2006 to 2007 BUICK RENDEZVOUS - 2006 to 2007 BUICK TERRAZA - 2008 BUICK TERRAZA - 2012 to 2015 BUICK VERANO - 2013 to 2015 CADILLAC ATS - 2006 to 2015 CADILLAC CTS - 2006 to 2011 CADILLAC DTS - 2014 to 2015 CADILLAC ELR - 2006 to 2015 CADILLAC ESCALADE - 2006 to 2015 CADILLAC ESCALADE ESV - 2007 to 2013 CADILLAC ESCALADE EXT - 2006 CADILLAC ESCALADE EXT 1500 - 2006 to 2015 CADILLAC SRX - 2006 to 2011 CADILLAC STS - 2006 to 2009 CADILLAC XLR - 2013 to 2015 CADILLAC XTS - 2007 to 2013 CHEVROLET AVALANCHE - 2006 CHEVROLET AVALANCHE 1500 - 2006 CHEVROLET AVALANCHE 2500 - 2006 CHEVROLET AVEO - 2009 to 2011 CHEVROLET AVEO - 2013 CHEVROLET AVEO - 2007 to 2009 CHEVROLET C SERIES - 2010 to 2015 CHEVROLET CAMARO - 2011 to 2015 CHEVROLET CAPRICE - 2008 CHEVROLET CAPTIVA - 2011 to 2015 CHEVROLET CAPTIVA - 2009 CHEVROLET CAPTIVA SPORT - 2014 to 2015 CHEVROLET CHEVEROLET SS - 2015 CHEVROLET CITY EXPRESS - 2006 to 2010 CHEVROLET COBALT - 2006 to 2012 CHEVROLET COLORADO - 2015 CHEVROLET COLORADO - 2006 to 2015 CHEVROLET CORVETTE - 2011 to 2015 CHEVROLET CRUZE - 2006 to 2015 CHEVROLET EQUINOX - 2006 to 2015 CHEVROLET EXPRESS - 2006 CHEVROLET F SERIES - 2006 CHEVROLET G VAN BUS - 2006 to 2011 CHEVROLET HHR - 2006 to 2015 CHEVROLET IMPALA - 2006 to 2015 CHEVROLET MALIBU - 2006 to 2007 CHEVROLET MONTE CARLO - 2006 to 2007 CHEVROLET OPTRA - 2016 CHEVROLET OPTRA - 2012 to 2014 CHEVROLET ORLANDO - 2006 to 2011 CHEVROLET SILVERADO 1500 - 2014 CHEVROLET SILVERADO 1500 - 2006 to 2015 CHEVROLET SILVERADO 2500 - 2013 CHEVROLET SILVERADO 3500 - 2012 to 2015 CHEVROLET SONIC - 2013 to 2015 CHEVROLET SPARK - 2014 to 2015 CHEVROLET SPARK EV - 2006 CHEVROLET SSR - 2006 to 2015 CHEVROLET SUBURBAN - 2007 to 2009 CHEVROLET T SERIES - 2006 to 2015 CHEVROLET TAHOE - 2006 to 2009 CHEVROLET TRAILBLAZER - 2009 to 2015 CHEVROLET TRAVERSE - 2013 to 2015 CHEVROLET TRAX - 2006 to 2009 CHEVROLET UPLANDER - 2011 to 2015 CHEVROLET VOLT - 2006 CHEVROLET W SERIES C3 3500 - 2006 to 2010 CHEVROLET W\-SERIES - 2007 to 2015 GMC ACADIA - 2007 to 2009 GMC C SERIES - 2006 to 2012 GMC CANYON - 2015 GMC CANYON - 2006 to 2009 GMC ENVOY - 2006 GMC ENVOY XL - 2006 GMC F SERIES - 2006 GMC G VAN BUS - 2010 GMC G VAN BUS - 2006 to 2015 GMC SAVANA - 2014 GMC SIERRA 1500 - 2006 to 2015 GMC SIERRA 2500 - 2007 to 2013 GMC SIERRA DENALI - 2015 GMC SIERRA DENALI - 2010 to 2015 GMC TERRAIN - 2006 to 2010 GMC TOPKICK - 2006 to 2010 GMC W\-SERIES - 2006 to 2015 GMC YUKON - 2006 to 2013 GMC YUKON DENALI - 2006 to 2013 GMC YUKON DENALI XL - 2006 to 2011 GMC YUKON XL - 2012 to 2014 GMC YUKON XL - 2015 GMC YUKON XL - 2006 to 2010 HUMMER H2 - 2006 to 2010 HUMMER H3 - 2006 ISUZU 4500 SERIES - 2008 to 2010 PONTIAC G3 - 2011 PONTIAC G3 - 2007 to 2010 PONTIAC G5 - 2006 to 2010 PONTIAC G6 - 2008 to 2010 PONTIAC G8 - 2006 to 2008 PONTIAC GRAND PRIX - 2006 PONTIAC GTO - 2006 to 2009 PONTIAC MONTANA - 2006 PONTIAC PURSUIT - 2007 to 2009 PONTIAC PURSUIT - 2006 to 2010 PONTIAC SOLSTICE - 2006 to 2009 PONTIAC TORRENT - 2006 to 2010 PONTIAC VIBE - 2009 SAAB 9\-3 - 2009 to 2010 SAAB 9\-5 - 2006 to 2009 SAAB 9\-7X - 2008 to 2009 SATURN ASTRA - 2007 to 2010 SATURN AURA - 2006 to 2007 SATURN ION - 2007 to 2010 SATURN OUTLOOK - 2006 to 2007 SATURN RELAY - 2008 SATURN RELAY - 2007 to 2010 SATURN SKY - 2006 to 2010 SATURN VUE ## Recalls for the same vehicles and component - [14V301000](/recalls/nhtsa/14V301000.md), 2014-06-06: ELECTRICAL SYSTEM:SOFTWARE; SEAT BELTS:FRONT:WARNING LIGHT/DEVICES - [13V097000](/recalls/nhtsa/13V097000.md), 2013-03-15: ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); POWER TRAIN:AUTOMATIC TRANSMISSION - [12V224000](/recalls/nhtsa/12V224000.md), 2012-05-18: ELECTRICAL SYSTEM:SOFTWARE ## Other bulletins for the same vehicles and component - [PIP5146](/bulletins/10253405.md), 2024-04-22, Service bulletin: SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE; ELECTRICAL SYSTEM:SOFTWARE. Chatter Or Bind Feel On Turns. - [20\-NA\-132](/bulletins/10252774.md), 2024-04-05, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements. - [PIT5350](/bulletins/10252160.md), 2024-04-01, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Programming IPC Engine Hours Into A Replacement IPC. - [PIC5687C](/bulletins/10246982.md), 2023-12-11, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Checking Smartphone Bluetooth Software Update Status - [PIC5677A](/bulletins/10246981.md), 2023-12-11, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Timeshift Function Inoperative. - [PIC5656A](/bulletins/10246973.md), 2023-12-11, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Outside Ambient Temperature Display Missing. - [130089004H](/bulletins/10246623.md), 2023-12-11, Service bulletin: VISIBILITY:WINDSHIELD; UNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE; EXTERIOR LIGHTING:LIGHTING CONTROL MODULE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; VEHICLE SPEED CONTROL:THROTTLE:THROTTLE POSITION SENSOR \(TPS\). Car and Truck Fix it Right the First Time Issues - [130089003](/bulletins/10246614.md), 2023-12-11, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Vehicle Software Enhancements - [PIP5632G](/bulletins/10230683.md), 2023-01-30, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This Preliminary Information communication provides information to the technician that General Motors Technical Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question. - [PIP4902Q](/bulletins/10230682.md), 2023-01-30, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This Preliminary Information communication provides information to the technician that General Motors Technical Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question. JSON: [/v1/bulletins/10111966](/v1/bulletins/10111966) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20PIC5491E&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10111966&vehicle=Service%20bulletin%20PIC5491E)