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Service bulletin PIC5491E

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10111966
Published by NHTSA2017-08-15
Manufacturer's numberPIC5491E
Manufacturer's date2014-02-26
NHTSA componentELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

This Preliminary Information communication provides information to the technician about vehicles that have an OnStar system that will not power up. Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down, remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics. Technician may need to contact General Motors Technical Assistance Center depending on the STID, Station ID, or OnStar Customer Identifier.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Software

Vehicles listed
BUICK ENCLAVE2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
BUICK ENCORE2013, 2014, 2015
BUICK LACROSSE2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
BUICK LESABRE2006
BUICK LUCERNE2006, 2007, 2008, 2009, 2010, 2011
BUICK LUCERNE2012
BUICK RAINIER2006, 2007
BUICK REGAL2011, 2012, 2013, 2014, 2015
BUICK RENDEZVOUS2006, 2007
BUICK TERRAZA2006, 2007
BUICK TERRAZA2008
BUICK VERANO2012, 2013, 2014, 2015
CADILLAC ATS2013, 2014, 2015
CADILLAC CTS2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CADILLAC DTS2006, 2007, 2008, 2009, 2010, 2011
CADILLAC ELR2014, 2015
CADILLAC ESCALADE2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CADILLAC ESCALADE ESV2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE EXT2007, 2008, 2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE EXT 15002006 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC SRX2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CADILLAC STS2006, 2007, 2008, 2009, 2010, 2011
CADILLAC XLR2006, 2007, 2008, 2009
CADILLAC XTS2013, 2014, 2015
CHEVROLET AVALANCHE2007, 2008, 2009, 2010, 2011, 2012, 2013
CHEVROLET AVALANCHE 15002006 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET AVALANCHE 25002006 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET AVEO2006
CHEVROLET AVEO2009, 2010, 2011
CHEVROLET AVEO2013
CHEVROLET C SERIES2007 to 2009
CHEVROLET CAMARO2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET CAPRICE2011 to 2015
CHEVROLET CAPTIVA2008
CHEVROLET CAPTIVA2011 to 2015
CHEVROLET CAPTIVA SPORT2009
CHEVROLET CHEVEROLET SS2014 to 2015
CHEVROLET CITY EXPRESS2015
CHEVROLET COBALT2006, 2007, 2008, 2009, 2010
CHEVROLET COLORADO2006, 2007, 2008, 2009, 2010, 2011, 2012
CHEVROLET COLORADO2015
CHEVROLET CORVETTE2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET CRUZE2011, 2012, 2013, 2014, 2015
CHEVROLET EQUINOX2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET EXPRESS2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET F SERIES2006
CHEVROLET G VAN BUS2006
CHEVROLET HHR2006, 2007, 2008, 2009, 2010, 2011
CHEVROLET IMPALA2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET MALIBU2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET MONTE CARLO2006, 2007
CHEVROLET OPTRA2006, 2007
CHEVROLET OPTRA2016
CHEVROLET ORLANDO2012, 2013, 2014
CHEVROLET SILVERADO 15002006, 2007, 2008, 2009, 2010, 2011 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 15002014 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 25002006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 35002013 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SONIC2012, 2013, 2014, 2015
CHEVROLET SPARK2013, 2014, 2015
CHEVROLET SPARK EV2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SSR2006
CHEVROLET SUBURBAN2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET T SERIES2007, 2008, 2009
CHEVROLET TAHOE2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET TRAILBLAZER2006, 2007, 2008, 2009
CHEVROLET TRAVERSE2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET TRAX2013, 2014, 2015
CHEVROLET UPLANDER2006, 2007, 2008, 2009
CHEVROLET VOLT2011, 2012, 2013, 2014, 2015
CHEVROLET W SERIES C3 35002006
CHEVROLET W-SERIES2006 to 2010
GMC ACADIA2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
GMC C SERIES2007 to 2009
GMC CANYON2006, 2007, 2008, 2009, 2010, 2011, 2012
GMC CANYON2015
GMC ENVOY2006, 2007, 2008, 2009
GMC ENVOY XL2006 (the catalog's model; the bulletin names a series or trim of it)
GMC F SERIES2006
GMC G VAN BUS2006
GMC G VAN BUS2010
GMC SAVANA2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
GMC SIERRA 15002014 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 25002006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2007, 2008, 2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2015 (the catalog's model; the bulletin names a series or trim of it)
GMC TERRAIN2010, 2011, 2012, 2013, 2014, 2015
GMC TOPKICK2006 to 2010
GMC W-SERIES2006 to 2010
GMC YUKON2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
GMC YUKON DENALI2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON DENALI XL2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON XL2006, 2007, 2008, 2009, 2010, 2011
GMC YUKON XL2012, 2013, 2014 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON XL2015
HUMMER H22006, 2007, 2008, 2009, 2010
HUMMER H32006, 2007, 2008, 2009, 2010
ISUZU 4500 SERIES2006
PONTIAC G32008, 2009, 2010
PONTIAC G32011
PONTIAC G52007, 2008, 2009, 2010
PONTIAC G62006, 2007, 2008, 2009, 2010
PONTIAC G82008, 2009, 2010
PONTIAC GRAND PRIX2006, 2007, 2008
PONTIAC GTO2006
PONTIAC MONTANA2006 to 2009
PONTIAC PURSUIT2006
PONTIAC PURSUIT2007 to 2009
PONTIAC SOLSTICE2006, 2007, 2008, 2009, 2010
PONTIAC TORRENT2006, 2007, 2008, 2009
PONTIAC VIBE2006, 2007, 2008, 2009, 2010
SAAB 9-32009
SAAB 9-52009, 2010
SAAB 9-7X2006, 2007, 2008, 2009
SATURN ASTRA2008, 2009
SATURN AURA2007, 2008, 2009, 2010
SATURN ION2006, 2007
SATURN OUTLOOK2007, 2008, 2009, 2010
SATURN RELAY2006, 2007
SATURN RELAY2008
SATURN SKY2007, 2008, 2009, 2010
SATURN VUE2006, 2007, 2008, 2009, 2010

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
14V3010002014-06-06. ELECTRICAL SYSTEM:SOFTWARE; SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
13V0970002013-03-15. ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); POWER TRAIN:AUTOMATIC TRANSMISSION
12V2240002012-05-18. ELECTRICAL SYSTEM:SOFTWARE

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
PIP51462024-04-22. Service bulletin. Chatter Or Bind Feel On Turns.
20-NA-1322024-04-05. Service bulletin. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
PIT53502024-04-01. Service bulletin. Programming IPC Engine Hours Into A Replacement IPC.
PIC5687C2023-12-11. Service bulletin. Checking Smartphone Bluetooth Software Update Status
PIC5677A2023-12-11. Service bulletin. Timeshift Function Inoperative.
PIC5656A2023-12-11. Service bulletin. Outside Ambient Temperature Display Missing.
130089004H2023-12-11. Service bulletin. Car and Truck Fix it Right the First Time Issues
1300890032023-12-11. Service bulletin. Vehicle Software Enhancements
PIP5632G2023-01-30. Service bulletin. This Preliminary Information communication provides information to the technician that General Motors Technical Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.
PIP4902Q2023-01-30. Service bulletin. This Preliminary Information communication provides information to the technician that General Motors Technical Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.