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Service bulletin 16-NA-397

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10111765
Published by NHTSA2017-08-15
Manufacturer's number16-NA-397
Manufacturer's date2016-12-02
NHTSA componentSTRUCTURE:BODY:DOOR

NHTSA's summary

This technical bulletin provides repair information to correct a customer concern of the front or rear side door glass/window being loose in the door, or will not move up or down.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame

Vehicles listed
CHEVROLET CRUZE2011, 2012, 2013, 2014, 2015, 2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20121882012-06-22. Structure

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
05-08-51-001L2025-03-08. Service bulletin. This informational bulletin provides a procedure on how to remove the paint stain that may present itself under the shipping film.
10-08-110-001L2025-02-11. Service bulletin. This service bulletin provides information on proper use of floor mats.
21-NA-0432024-12-10. Service bulletin. This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
23-NA-2192024-11-05. Service bulletin. This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
22-NA-0072024-02-23. Service bulletin. This service bulletin provides procedures to correct customer concerns of Poor Engine Performance in Extremely Cold Weather Conditions, Charge Air Cooler (CAC) Icing - Malfunction Indicator Lamp (MIL) Illuminated with DTCs P0299, P0234, P0236, P2227, P00C7 Set.
PI0281K2024-02-14. Service bulletin. This preliminary informational (PI) bulletin provides information to dealership personnel which may be helpful when addressing underbody component corrosion with customers.
PIC5322C2023-12-11. Service bulletin. Heated Seat Operation After Performing A Remote Vehicle.
14048A2023-12-11. Service bulletin. F/CMVSS NONCOMPLIANCE RECALL - Transmission Shift Cable Adjuster Body Francture
13272A2023-12-11. Service bulletin. Service Update for Inventory Vehicles Only Rear Glass Water Leak Expires September 30, 2015
132722023-12-11. Service bulletin. Service Update for Inventory Vehicles Only Rear Glass Water Leak Expires September 30, 2014