# Service bulletin L\-SB\-0084\-16

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10111272
- Published by NHTSA: 2017\-08\-14
- Manufacturer's number: L\-SB\-0084\-16
- Manufacturer's date: 2016\-09\-30
- NHTSA component: EQUIPMENT:ELECTRICAL

## NHTSA's summary

TSB: Some 2010 \- 2015 model year Lexus vehicles with the RES\+ accessory may exhibit a condition of not being able to remote start the vehicle through their smart phone application in some areas. The user will receive a mobile device message "Waiting the answer from VIN", indicating the network was unable to connect to their vehicle. The cause of this may be related to the provider's 3G and 4G wireless infrastructure upgrades, resulting in the elimination of 2G network capabilities. Follow the procedures in this bulletin to address this condition.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2016/MC-10111272-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2016/MC-10111272-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2013 to 2015 LEXUS CT HYBRID
- 2014 to 2015 LEXUS GX460
- 2011 to 2015 LEXUS RX HYBRID
- 2010 to 2015 LEXUS RX350
- 2010 LEXUS RX450H

JSON: [/v1/bulletins/10111272](/v1/bulletins/10111272)

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