Service bulletin A17-012

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10108687
Published by NHTSA	2017-07-28
Manufacturer's number	A17-012
Manufacturer's date	2017-02-15
NHTSA component	ELECTRICAL SYSTEM; POWER TRAIN

NHTSA's summary

Service bulletin - The vehicle will not come out of park, and will not crank and/or start. Additionally, multiple indicators are on with DTCs U0038 (TM-CAN Malfunction [TCM-PCM]) and sometimes U0101 (Lost Communication) stored. There is an internal malfunction with the transmission control module (TCM).

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Transmission and driveline

Trouble codes named

U0038, U0101

Vehicles listed
HONDA CIVIC	2016, 2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
2017552	2017-11-09. Powertrain
17V706000	2017-11-09. POWER TRAIN:DRIVELINE:DRIVESHAFT

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
ATI&01032023901	2023-01-11. Service bulletin. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2017-2021 Civics & CR-Vs with a customer complaint of a inop, blank, or black meter display (gauge cluster) with no prior repairs made to the vehicle. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&12132022904	2022-12-21. Service bulletin. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2017-2021 Civics & CR-Vs with a customer complaint of an inop, blank, or black meter display (gauge cluster) with no prior repairs made to the vehicle. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&11282022901	2022-12-06. Service bulletin. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2017-2021 Civics & CR-Vs with a customer complaint of a inop, blank, or black meter display (gauge cluster) with no prior repairs made to the vehicle. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
APaS11082022901	2022-11-15. Service bulletin. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2017-2021 Civics & CR-Vs with a customer complaint of a inop, blank, or black meter display (gauge cluster) with no prior repairs made to the vehicle. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
APaS11022022902	2022-11-08. Service bulletin. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2017-2021 Civics & CR-Vs with a customer complaint of a inop, blank, or black meter display (gauge cluster) with no prior repairs made to the vehicle. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
APaS10242022905	2022-11-01. Service bulletin. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2017-2021 Civics & CR-Vs with a customer complaint of a inop, blank, or black meter display (gauge cluster) with no prior repairs made to the vehicle. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
APaS09272022903	2022-10-05. Service bulletin. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2017-2021 Civics & CR-Vs with a customer complaint of a inop, blank, or black meter display (gauge cluster) with no prior repairs made to the vehicle. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
A17-048	2022-09-14. Service bulletin. "Service bulletin - There is a problem with the audio unit software, which may lead to one or more of the following symptoms: • Bluetooth® Audio skips. • There is no sound from Apple CarPlay™ after connecting Bluetooth®, then USB. • Cannot turn on Bluetooth®. • Bluetooth® turns off or disconnects by itself. • Starting vehicle causes Bluetooth® to disconnect. • Bluetooth® Audio sound will skip when receiving phone calls. • There are pairing problems with Bluetooth® HandsFreeLink®(HFL). • Pandora® does not play after HFL call ends. • GPS error code 1302 sets. • GPS initialization screen appears. • GPS shows inaccurate vehicle location. • Android Auto™ will not play. • Voice commands do not work. • Error message SXM check tuner appears. • System does not recognize “SXM” in voice commands. • LaneWatch® image will not display. • Audio power button does not work. • Home screen does not display app icons. • Screen locks and/or check tuner message appears. • Clock does not match between audio display and dashboard meter. • Incoming call screen stays on after ending the call. • HFL voice repeats the ALPHABET."
APaS08222022901	2022-09-09. Service bulletin. Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2017-2021 Civics & CR-Vs with a customer complaint of a inop, blank, or black meter display (gauge cluster) with no prior repairs made to the vehicle. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
APaS07272022901	2022-08-02. Service bulletin. Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2017-2021 Civics & CR-Vs with a customer complaint of a inop, blank, or black meter display with no prior repairs made to the vehicle. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.