# Service bulletin A16\-097

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10108083
- Published by NHTSA: 2017\-06\-29
- Manufacturer's number: A16\-097
- Manufacturer's date: 2017\-03\-03
- NHTSA component: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

"SERVICE BULLETIN \- THERE IS A SOFTWARE PROBLEM WITHIN THE AUDIO\-NAVIGATION UNIT THAT MAY CAUSE ANY OF THE FOLLOWING ISSUES: • AUDIO MAKES SKIPPING/HELICOPTER NOISE. • SCREEN GOES BLANK WHEN QUICKLY SHIFTING INTO REVERSE AFTER START. • AUDIO\-NAVIGATION UNIT REBOOTS. • USB AUDIO RESUMES AT BEGINNING OF SONG. • PRESETS ARE BLANK AT START. • VOLUME IS ERRATIC WHEN LANEWATCH® CAMERA IS ON AND VOLUME IS CHANGED ON SCREEN. • RES FREEZES. • ERROR MESSAGE CONTAINING EXTFRAMEWORK HAS STOPPED. • NAVIGATION SYSTEM DOES NOT PROPERLY INDICATE VEHICLE LOCATION."

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, Equipment and accessories, Software

## Vehicles listed

- 2016 HONDA PILOT

## Other bulletins for the same vehicles and component

- [ABOM01062023](/bulletins/10229678.md), 2023-01-11, Service bulletin: ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR; ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Dealer Message \- During development, the idle stop enable criteria was mis\-set allowing idle stop to improperly engage while battery health is low. Under certain circumstances, after coming to a stop and engaging idle stop, the vehicle may not automatically restart. In most cases, the client can immediately restart the vehicle by selecting Park and pushing the Start button.
- [A23\-009](/bulletins/10229676.md), 2023-01-11, Service bulletin: ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING; ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR; ELECTRICAL SYSTEM:SOFTWARE. Service Bulletin \- Under certain circumstances, after coming to a stop and engaging idle stop, the vehicle may not restart automatically due to excessive cylinder pressure and/or low cranking torque. Typically, the customer can immediately restart the vehicle by selecting Park and pressing the ENGINE START/STOP button. NOTE: If 23\-008 Product Update: PGM\-FI Idle Stop Software Update is applicable to the VIN, the PGM\-FI software must be updated first before the warranty extension applies. Honda is extending the warranty coverage for valve adjustment and starter replacement related to this condition to 10 years from the original date of purchase with no mileage limitation.
- [A23\-008](/bulletins/10229675.md), 2023-01-11, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING; ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR. Service Bulletin \- Under certain circumstances, after coming to a stop and the idle stop feature engages, the vehicle may not automatically restart. Typically, the customer can immediately restart the vehicle by selecting Park and pushing the ENGINE START/STOP button.
- [SB\-15\-072 02720](/bulletins/10193291.md), 2021-05-14, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE. BACKGROUND There is a software problem within the audio\-navigation unit that may cause the display screen, including any video images, to go blank and the unit to stop working
- [JW0\-15\-074](/bulletins/10193159.md), 2021-05-13, Service bulletin: FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. During manufacturing, the gauge control module software installed did not meet specification and there are two potential issues: • The gauge control module adds mileage to the odometer when the OFF mode is selected \(Touring and Elite only\). • The gauge control module loses communication with the HDS or may not transfer the odometer mileage and maintenance minder information when replacing the gauge control module. There is one software update that will repair one or both of the issues affecting your vehicle.
- [JV5\-15\-072](/bulletins/10193158.md), 2021-05-13, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Contact any authorized Honda dealer for an appointment to have your vehicles audio\-navigation unit software updated. This work will be done free of charge. Please plan to leave your vehicle at the dealer for one full day to allow them flexibility in scheduling
- [A20\-100](/bulletins/10187006.md), 2021-02-18, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); FUEL SYSTEM, GASOLINE; ELECTRICAL SYSTEM:SOFTWARE; ENGINE AND ENGINE COOLING. "Service Bulletin \- The PCM software may misinterpret sensor inputs as a deteriorated catalytic converter. Additionally, debris from the high pressure pump or the fuel injector machining process can cause internal wear or clogging inside one or more injectors. One or more of the following DTCs may be stored: \- P0420 \(rear bank catalyst system efficiency below threshold \[bank 1\]\) \- P0430 \(front bank catalyst system efficiency below threshold \[bank 2\]\) \- P0300\-P0306 \(misfire\) \- P219A \(air\-fuel ratio variation of cylinder \[bank 1, rear bank\]\) \- P219B \(air\-fuel ratio variation of cylinder \[bank 2, front bank\]\) American Honda is extending the warranty on these repairs to 10 years from the original date of purchase or 150,000 miles, whichever comes first."
- [ABOM11242020](/bulletins/10183525.md), 2020-12-02, Service bulletin: FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS; ELECTRICAL SYSTEM:SOFTWARE; ENGINE AND ENGINE COOLING. Dealer Message \- The fuel injectors may not have been manufactured to proper specifications. As a result, debris from the high pressure pump or the fuel injector machining process may cause internal wear or clogging inside one or more injectors. Also, the PCM software may misinterpret sensor inputs as deteriorated catalytic converter.
- [A20\-100](/bulletins/10183520.md), 2020-12-02, Service bulletin: ENGINE AND ENGINE COOLING; EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). "Service Bulletin \- The PCM software may misinterpret sensor inputs as a deteriorated catalytic converter. Additionally, debris from the high pressure pump or the fuel injector machining process can cause internal wear or clogging inside one or more injectors. One or more of the following DTCs may be stored: \-P0420 \(rear bank catalyst system efficiency below threshold \[bank 1\]\) \-P0430 \(front bank catalyst system efficiency below threshold \[bank 2\]\) \-P0300\-P0306 \(misfire\) \-P219A \(air\-fuel ratio variation of cylinder \[bank 1, rear bank\]\) \-P219B \(air\-fuel ratio variation of cylinder \[bank 2, front bank\]\) American Honda is extending the warranty on these repairs to 10 years from the original date of purchase or 150,000 miles, whichever comes first."
- [A20\-029](/bulletins/10181389.md), 2020-10-21, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN. Service Bulletin \- The transmission has intermittent harsh or jerky upshifts with steady acceleration.

JSON: [/v1/bulletins/10108083](/v1/bulletins/10108083)

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