# Service bulletin A15\-002 \- 8\-21\-1

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10107082
- Published by NHTSA: 2017\-06\-20
- Manufacturer's number: A15\-002 \- 8\-21\-1
- Manufacturer's date: 2015\-08\-21
- NHTSA component: EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

"SERVICE BULLETIN \- THE VEHICLE MAY HAVE ONE OR MORE OF THE FOLLOWING SOFTWARE BUGS: • WHEN IN XM MODE, THE AUDIO UNIT TURNS OFF AFTER MAKING AN HFL CALL. • THERE IS NO SOUND OR THERE IS STATIC IN THE REAR HEADPHONES \(BOTH WIRED AND WIRELESS\). • WHEN IN XM MODE, THE XM RADIO INFORMATION ON THE CENTER DISPLAY DOES NOT MATCH THE TOUCH SCREEN. • THE INFO/SETTING SCREEN FLASHES AFTER USING LANEWATCH. • THE HFL DELETES SAVED SPEED DIAL INFORMATION AND VOICE TAGS. • THE AUDIO\-NAVIGATION SYSTEM REBOOTS WHEN A CUSTOMER’S CD IS INSERTED. • THE HFL SYSTEM REBOOTS WHEN TRYING TO PLACE A CALL USING A NAME THAT CONTAINS A NON\-ALPHANUMERIC CHARACTER. • THE REVERSE CAMERA IMAGE STAYS ON AFTER SHIFTING OUT OF REVERSE. • IMID GOES BLANK WHILE PARALLEL PARKING."

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, Equipment and accessories, Software

## Vehicles listed

- 2013 to 2014 HONDA ACCORD
- 2014 HONDA ACCORD HYBRID
- 2014 HONDA ACCORD PLUG\-IN HYBRID
- 2013 to 2014 HONDA CROSSTOUR
- 2014 to 2015 HONDA ODYSSEY

## Other bulletins for the same vehicles and component

- [DLR\-02\-26\-2016](/bulletins/10193843.md), 2021-05-19, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:OTHER:LABELS. Today, February 26, 2016, American Honda Motor Co., Inc. is announcing a Product Update for certain Accord, Civic, CR\-Z, Fit, and Insight model years 2014\-2016 vehicles for sale in the state of Hawaii to amend Monroney labels that were printed without bumper impact information. Basic Problem American Honda had a computer programming issue; an obsolete program name causing printing of no bumper impact information on the Monroney label for the state of Hawaii.
- [SB\-16\-003 03049](/bulletins/10193316.md), 2021-05-14, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. BACKGROUND There is a software problem within the audio\-navigation unit that may cause the display screen, including any video images, to go blank and the unit to stop working.
- [Service Bulletin](/bulletins/10142650.md), 2018-07-16, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Service bulletin \- This bulletin describes the procedure to update the software in programmable HandsFreeLink \(HFL\) control units.
- [Service Bulletin](/bulletins/10129308.md), 2018-02-26, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Service bulletin \- A surge, hesitation, or judder may be felt as the vehicle accelerates from a stop. The symptoms are more noticeable before the vehicle is fully warmed up. The continuously variable transmission \(CVT\) needs hardware and software updates.
- [Service Bulletin](/bulletins/10108836.md), 2017-07-31, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM:SOFTWARE. Service bulletin \- There is a hard downshift or clunk around 6 \- 13 mph, often experienced when slowing down and accelerating at slow speeds or from a rolling stop. Under certain conditions, the PCM A/T software settings may cause the issue.
- [Service Bulletin](/bulletins/10108793.md), 2017-07-31, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); POWER TRAIN:AUTOMATIC TRANSMISSION; ELECTRICAL SYSTEM:SOFTWARE. Service bulletin \- There is a hard downshift or clunk around 6\-13 mph, often experienced when slowing down and accelerating at slow speeds or from a rolling stop. Under certain conditions, the PCM A/T software settings may cause the issue.
- [A15\-055](/bulletins/10108682.md), 2017-07-28, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; STEERING:ELECTRIC POWER ASSIST SYSTEM. Service bulletin \- When a failure is detected, the EPS control unit goes into back\-up mode. The new software provides partial assist during back\-up mode.
- [ATS170205](/bulletins/10108054.md), 2017-06-28, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. TECHLINE SUMMARY ARTICLE \- ALTHOUGH SIMILAR, THE HONDALINK AND HONDALINK EV APPS AVAILABLE FOR DOWNLOAD ON THE APPLE APPS STORE AND GOOGLE PLAY ARE NOT THE SAME. FURTHERMORE, EACH APP APPLIES TO SPECIFIC MODELS.
- [PU \- A15\-055](/bulletins/10107091.md), 2017-06-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; STEERING:ELECTRIC POWER ASSIST SYSTEM. SERVICE BULLETIN \- WHEN A FAILURE IS DETECTED, THE EPS CONTROL UNIT GOES INTO BACK\-UP MODE. THE NEW SOFTWARE PROVIDES PARTIAL ASSIST DURING BACK\-UP MODE.
- [PU \- A13\-024](/bulletins/10107090.md), 2017-06-20, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE. SERVICE BULLETIN \- THERE ARE SEVERAL KNOWN AUDIO AND NAVIGATION SYSTEM SOFTWARE BUGS THAT ARE REPAIRED BY UPDATING THE SOFTWARE IN THE AUDIO OR THE AUDIO\-NAVIGATION UNIT.

JSON: [/v1/bulletins/10107082](/v1/bulletins/10107082)

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