Service bulletin (KC0,1) CUSTOMER

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10106786
Published by NHTSA	2017-06-16
Manufacturer's number	(KC0,1) CUSTOMER
Manufacturer's date	2016-12-21
NHTSA component	POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

CUSTOMER LETTER - OUR RECORDS INDICATE YOUR TRANSMISSION'S SOFTWARE STILL NEEDS AN UPDATE. TO PREVENT PERMANENT DAMAGE AND AVOID COSTLY REPAIRS, WE HIGHLY RECOMMEND HAVING YOUR VEHICLE UPDATED AS SOON AS POSSIBLE. HONDA WILL UPDATE THE SOFTWARE FREE OF CHARGE.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Transmission and driveline, Automatic transmission, Software, Transmission control module

Vehicles listed
HONDA ACCORD	2015, 2016
HONDA CR-V	2015, 2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
DLR-02-26-2016	2021-05-19. Service bulletin. Today, February 26, 2016, American Honda Motor Co., Inc. is announcing a Product Update for certain Accord, Civic, CR-Z, Fit, and Insight model years 2014-2016 vehicles for sale in the state of Hawaii to amend Monroney labels that were printed without bumper impact information. Basic Problem American Honda had a computer programming issue; an obsolete program name causing printing of no bumper impact information on the Monroney label for the state of Hawaii.
A15-046	2018-10-01. Service bulletin. Service bulletin - Some customers have reported feeling one or more different vibrations felt primarily through the driver?s seat. The identified vibrations may occur under these conditions: ? Driving Mode 1: While stopped with vehicle in gear. ? Driving Mode 2: While between 1,000?1,200 rpm at takeoff.
A18-072	2018-07-16. Service bulletin. Service bulletin - When cold-starting the engine and shifting to Reverse, the engine stalls in the first 10 to 14 seconds. There is too much oil clearance between the input and stator shafts, which allows ATF to drain out of torque converter during extend off periods. During a cold start, when the torque converter is refilled, air gets trapped in the torque converter. This applies the lock up clutch, which stalls the engine.
A17-017	2018-03-13. Service bulletin. Service bulletin - A judder from the torque converter lock-up clutch may be felt while driving between 20 and 60 mph. The problem is typically diagnosed as a bad torque converter. American Honda investigated the judder and found that the torque converter was not causing the judder and the transmission is not damaged by this judder
A17-017	2018-03-12. Service bulletin. Service bulletin - A judder from the torque converter lock-up clutch may be felt while driving between 20 and 60 mph. The problem is typically diagnosed as a bad torque converter. American Honda investigated the judder and found that the torque converter was not causing the judder and the transmission is not damaged by this judder.
AVE02142018901	2018-02-26. Service bulletin. Dealer message - Every Service Bulletin requires you to take an HDS snap shot and use the job aid or Tech2Tech to confirm the judder/shudder is coming from the torque converter.
A17-047	2017-11-08. Service bulletin. Service bulletin - When adjusting the height or tilt, the driver?s side power seat does not move or moves just a small amount and clicks loudly when doing it. The vertical transmission assembly (VTA) unit has a stripped internal gear.
A16-002	2017-08-25. Service bulletin. Service bulletin - The starter grinds or spins at startup. The clearance between the starter motor gear and the torque converter ring gear is not optimal.
Service Bulletin	2017-07-17. Service bulletin. Service bulletin - The ACC OFF message appears on the MID while trying to activate the ACC. Another symptom, while driving the ACC OFF message may appear and turn off the ACC. The multipurpose camera unit software misinterprets settings.
PUD - 2015-16 CR	2017-06-29. Service bulletin. CUSTOMER LETTER - TRANSMISSION SOFTWARE STILL NEEDS AN UPDATE. UNDER CERTAIN DRIVING CONDITIONS, THIS SOFTWARE ISSUE CAUSES A PROBLEM, WHICH MAY ALLOW A TRANSMISSION BELT TO SLIP.