# Service bulletin SSM72647

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10106178
- Published by NHTSA: 2017\-06\-13
- Manufacturer's number: SSM72647
- Manufacturer's date: 2016\-02\-16
- NHTSA component: EQUIPMENT:ELECTRICAL; LATCHES/LOCKS/LINKAGES:DOORS:LATCH

## NHTSA's summary

DOORS DO NOT UNLOCK WITH REMOTE KEY

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Equipment and accessories, Latches and locks, Door latch

## Vehicles listed

- 2016 LAND ROVER DISCOVERY SPORT
- 2016 LAND ROVER RANGE ROVER EVOQUE

## Other bulletins for the same vehicles and component

- [SSM76009](/bulletins/10239034.md), 2023-07-11, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; EQUIPMENT; STRUCTURE:BODY:DOOR. A customer may report that the front or rear door latch does not operate as expected.
- [SFCC\_JUN2023\_46](/bulletins/10239018.md), 2023-07-10, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; EQUIPMENT; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; STRUCTURE:BODY:DOOR. A customer may report that the front or rear door latch does not operate as expected.
- [LTB00876NAS1](/bulletins/10204847.md), 2021-12-13, Service bulletin: EQUIPMENT:ELECTRICAL; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. Technical Bulletin: Both Keys Locked In Vehicle
- [SSM73296](/bulletins/10106418.md), 2017-06-14, Service bulletin: STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. DOOR HANDLES ARE BEING RETURNED INCOMPLETE OR DISMANTLED
- [SSM72798](/bulletins/10106279.md), 2017-06-13, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH. ISSUE: CUSTOMER MAY REPORT THAT THE DOOR LOCK CYLINDER COVER MISSING OR LOOSE.
- [SSM72131](/bulletins/10106164.md), 2017-06-13, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH. JLR INVESTIGATING SIDE DOOR LATCH CONERNS
- [SGI16\-20](/bulletins/10105753.md), 2017-06-09, Service bulletin: ELECTRICAL SYSTEM:IGNITION; ELECTRICAL SYSTEM:SOFTWARE; LATCHES/LOCKS/LINKAGES:DOORS:LATCH; EQUIPMENT:ELECTRICAL. DESCRIPTION: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED WITHIN THE AFFECTED VEHICLE RANGE WHERE THE PASSIVE ENTRY/PASSIVE UNLOCK AND KEYLESS START FEATURES MAY BE INOPERATIVE AND THE ENGINE WILL NOT START NORMALLY. WHEN THIS OCCURS, THE EMERGENCY KEY BLADE IS NEEDED TO UNLOCK THE DRIVER’S DOOR TO ENTER THE VEHICLE AND THE SMART KEY MUST THEN BE HELD NEXT TO THE IMMOBILIZER ANTENNA UNIT \(IAU\) AND THE ENGINE START/STOP SWITCH MUST BE PRESSED TO START THE ENGINE.
- [SSM72391](/bulletins/10105669.md), 2017-06-08, Service bulletin: EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. "NOTE THIS PHENOMENON CAN ONLY HAPPEN UNDER SPECIFIC CIRCUMSTANCES; IT IS ONLY WHEN BOTH KEYS ARE IN CLOSE PROXIMITY OF EACH OTHER IN THE VEHICLE AND REQUIRES THE EXTERIOR DOOR HANDLE LOCK BUTTON TO BE PRESSED. ISSUE IT HAS BEEN HIGHLIGHTED THAT IT IS POSSIBLE TO LOCK THE VEHICLE WITH BOTH KEYS INSIDE. KEYS ARE HELD TOGETHER BY CABLE TIES WHEN DELIVERED TO THE RETAILER."

JSON: [/v1/bulletins/10106178](/v1/bulletins/10106178)

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