# Service bulletin 09\-013\-16\-3161

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10105886
- Published by NHTSA: 2017\-06\-09
- Manufacturer's number: 09\-013\-16\-3161
- Manufacturer's date: 2016\-06\-26
- NHTSA component: EQUIPMENT

## NHTSA's summary

WHEN DEALING WITH CUSTOMER COMPLAINTS OF EXCESSIVE CONDENSATION AND/OR WATER WITHIN THE HEADLAMP UNIT, FIRST DETERMINE IF ALL THE BULB SOCKETS ARE RESENT AND CORRECTLY INSTALLED. IN MOST CASES YOU WILL FIND THAT THE BULB SEAL NO. 1 \(A\) OR HID BULB SEAL NO. 1 \(B\) AND BULB SEAL NO. 2 \(C\) SOCKET OVERS HAVE NOT BEEN CORRECTLY INSTALLED OR ARE MISSING DUE TO IMPROPER PRIOR REPAIRS \(I.E., CUSTOMER REPLACING THE HEADLAMP BULBS OR BODY SHOP NOT TRANSFERRING THEM WHEN REPLACING THE HEADLAMP UNIT\(S\) DUE TO A COLLISION\). ANY DAMAGE CAUSED BY MISSING SOCKET COVERS, HID MODULE SEAL \(D\), OR MISSING BUMPER BRACKETS \(E\) IS NOT COVERED BY WARRANTY POLICY.

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Equipment and accessories

## Vehicles listed

- 2013 to 2015 MAZDA CX\-5
- 2007 to 2012 MAZDA CX\-7
- 2007 to 2015 MAZDA CX\-9
- 2011 to 2014 MAZDA MAZDA2
- 2007 to 2013 MAZDA MAZDA3
- 2006 to 2015 MAZDA MAZDA5
- 2007 to 2016 MAZDA MAZDA6
- 2006 to 2016 MAZDA MX\-5
- 2007 to 2011 MAZDA RX\-8
- 2008 to 2010 MAZDA TRIBUTE
- 2011 MAZDA TRIBUTE HYBRID

## Other bulletins for the same vehicles and component

- [SA\-027\-24](/bulletins/10254187.md), 2024-05-04, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; UNKNOWN OR OTHER. Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
- [SA\-008\-24](/bulletins/10251368.md), 2024-03-06, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- [SA\-032\-23a](/bulletins/10244679.md), 2023-11-02, Service bulletin: ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY. If you encounter any type of electrical concern \(e.g, dead battery, engine no start, DTC\(s\) stored...\), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- [SA\-036\-23](/bulletins/10238697.md), 2023-07-05, Service bulletin: STRUCTURE; EQUIPMENT. Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure.
- [SA\-016\-23](/bulletins/10233669.md), 2023-04-04, Service bulletin: EQUIPMENT:ELECTRICAL. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
- [09\-003\-23a](/bulletins/10230899.md), 2023-02-02, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT. Some customers may complain about infotainment center display: \- Center display touchscreen operates by itself \(Ghost Touch\). \- The film of the center display may be peeled off. \- White dots may appear on the center display NOTE: The occurrence of the symptoms depends on the vehicle model and the parts. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit.
- [09\-003\-23](/bulletins/10230897.md), 2023-02-02, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT. Some customers may complain about infotainment center display: \- Center display touchscreen operates by itself \(Ghost Touch\). \- The film of the center display may be peeled off. \- White dots may appear on the center display NOTE: The occurrence of the symptoms depends on the vehicle model and the parts. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit.
- [SA\-001\-23a](/bulletins/10230870.md), 2023-02-02, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT. Some customers may complain about infotainment center display: \- Ghost Touch \- DTC B108E:04 may be stored \(Touch screen operates by itself\) \- Surface Peeling \- DTC B108E:04 may be stored \- Spider Cracks \- White dots IMPORTANT NOTE: DO NOT replace the infotainment center display assembly. Low cost repair kits are available to repair the infotainment center display screen.
- [SA\-001\-23](/bulletins/10230869.md), 2023-02-02, Service bulletin: EQUIPMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT. Some customers may complain about infotainment center display: \- Ghost Touch \- DTC B108E:04 may be stored \(Touch screen operates by itself\) \- Surface Peeling \- DTC B108E:04 may be stored \- Spider Cracks \- White dots IMPORTANT NOTE: DO NOT replace the infotainment center display assembly. Low cost repair kits are available to repair the infotainment center display screen.
- [RF\-22\-01R3](/bulletins/10230864.md), 2023-02-02, Service bulletin: EQUIPMENT. This Parts Flash replaces RF\-22\-01R2 released January 04, 2022. It includes new display repair kit part numbers for the 2018\-2019 Mazda2, 2018\-2020 CX\-3 and 2018\-2020 MX\-5. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit as the supply chain has been heavily impacted due to the global shortage of semiconductors.

JSON: [/v1/bulletins/10105886](/v1/bulletins/10105886)

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