# Service bulletin 09\-044\-15\-3094

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10105628
- Published by NHTSA: 2017\-06\-08
- Manufacturer's number: 09\-044\-15\-3094
- Manufacturer's date: 2015\-11\-13
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

## NHTSA's summary

SOME VEHICLES MAY EXPERIENCE THE MAZDA CONNECT INFOTAINMENT SYSTEM SHUTTING DOWN WITHIN A FEW MINUTES AFTER THE IGNITION IS TURNED ON, AND WILL NOT REBOOT. IT WILL ONLY REBOOT AFTER THE IGNITION IS TURNED OFF AND THEN ON AGAIN. THIS IS CAUSED BY AN INTERNAL MALFUNCTION OF THE CONNECTIVITY MASTER UNIT \(CMU\) HARDWARE. NOTE: IF THE SYSTEM REBOOTS BY ITSELF, THIS TSB IS NOT APPLICABLE. REFER TO TSB 09\-022/15 FOR CMU SOFTWARE UPDATE.

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, Equipment and accessories, Labels and manuals, Software

## Vehicles listed

- 2016 MAZDA CX\-3
- 2016 MAZDA CX\-5
- 2014 to 2015 MAZDA MAZDA3
- 2016 MAZDA MAZDA6

## Other bulletins for the same vehicles and component

- [SA\-001\-22b](/bulletins/10209746.md), 2022-04-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- [SA\-001/22](/bulletins/10206938.md), 2022-02-04, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT; ELECTRICAL SYSTEM; BACK OVER PREVENTION. Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands\-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 Other Symptoms No. 12 How to update the Navigation SD Card Map No. 13 How to Check Navi SD Card VIN Lock
- [09\-021\-21\-3818b](/bulletins/10201772.md), 2021-10-02, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE. All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update \(Version 74.00.230 or later\). NOTE: For 2016 CX\-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda’s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD\-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on. Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software. Unauthorized customization software will not work on the latest version of MAZDA CONNECT software. The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version. Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy.
- [SA\-008\-21](/bulletins/10186810.md), 2021-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL. DTC P0942:49 is missing from the Workshop Manual on MGSS. Follow the repair procedure below to repair the vehicle until the information is added.
- [09\-030\-20\-3740](/bulletins/10180667.md), 2020-10-03, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM:SOFTWARE. All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update \(Version 70.00.367 or later\). NOTE: For 2016 CX\-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda’s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD\-Display tab in MAZDA CONNECT Settings before performing the update.
- [SSPB6b](/bulletins/10171913.md), 2020-03-03, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. 2014\-2016 Mazda3 \- Mazda Connect Touch Screen Concern Warranty Extension Program \- Special Service Program \(SSP\) B6
- [SSPB6a](/bulletins/10171912.md), 2020-03-03, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE. 2014\-2016 Mazda3 \- Mazda Connect Touch Screen Concern Warranty Extension Program \- Special Service Program \(SSP\) B6
- [09\-022\-19\-3599a](/bulletins/10169542.md), 2019-12-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT. All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update \(Version 70.00.352 or later\).
- [SA\-047\-18](/bulletins/10152382.md), 2018-12-17, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.
- [09\-007\-18\-3422](/bulletins/10136370.md), 2018-05-07, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE. Some customers may experience a navigation system screen that shows the wrong location. This concern is due to poor reception of the GPS signals. To eliminate this concern, the CMU hardware has been modified.

JSON: [/v1/bulletins/10105628](/v1/bulletins/10105628)

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