# Service bulletin 09\-031\-15\-3076

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10105468
- Published by NHTSA: 2017\-06\-07
- Manufacturer's number: 09\-031\-15\-3076
- Manufacturer's date: 2015\-08\-07
- NHTSA component: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\)

## NHTSA's summary

THE NAVIGATION SYSTEM SUPPORT FOR DIAGNOSTICS, PARTS AUTHORIZATION, AND PARTS EXCHANGE REQUIRE CONTACTING THE PROPER SOURCE. • TOMTOM NAVIGATION HELP DESK AT 866\-486\-6866 FROM 7AM\-11PM \(M\-F\) AND 9AM\-8PM \(SAT\) EASTERN STANDARD TIME. NOTE: ONE OF THE FIRST STEPS FOR TROUBLESHOOTING THE NAVIGATION SYSTEM IS FOR THE CUSTOMER OR DEALER TO CALL TOMTOM. IF THE TOMTOM CALL CENTER CANNOT SOLVE THE CUSTOMER’S PROBLEM, THEY WILL PROVIDE A CASE NUMBER TO THE CUSTOMER THAT CAN BE REFERRED TO IF NEEDED. SERVICE ADVISORS SHOULD GET THIS CASE NUMBER FROM THE CUSTOMER IF THE VEHICLE COMES INTO THE DEALER FOR FURTHER DIAGNOSIS SO THE TECHNICIAN CAN HAVE IT WHEN CALLING TOMTOM.

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Equipment and accessories

## Vehicles listed

- 2013 to 2015 MAZDA CX\-5
- 2013 to 2015 MAZDA CX\-9
- 2013 MAZDA MAZDA3
- 2014 to 2015 MAZDA MAZDA6

## Other bulletins for the same vehicles and component

- [SA\-032\-23a](/bulletins/10244679.md), 2023-11-02, Service bulletin: ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY. If you encounter any type of electrical concern \(e.g, dead battery, engine no start, DTC\(s\) stored...\), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- [SA\-036\-23](/bulletins/10238697.md), 2023-07-05, Service bulletin: STRUCTURE; EQUIPMENT. Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure.
- [SA\-016\-23](/bulletins/10233669.md), 2023-04-04, Service bulletin: EQUIPMENT:ELECTRICAL. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
- [SA\-016\-22a](/bulletins/10228651.md), 2023-01-05, Service bulletin: EQUIPMENT. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
- [SA\-039\-22](/bulletins/10215244.md), 2022-07-06, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT; UNKNOWN OR OTHER. Some customers may complain about scratches on the instrument cluster lens.
- [Technical](/bulletins/10213462.md), 2022-06-06, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Mazda Technical Service Bulletins March 2016
- [0901216](/bulletins/10213429.md), 2022-06-06, Service bulletin: EQUIPMENT. Paint damage Mazda pocket paint guide
- [0900816](/bulletins/10213426.md), 2022-06-06, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Various Elecfdtrical System Malfunction\(s\) Reflated to C15 Connector Corporation
- [0900516](/bulletins/10213423.md), 2022-06-06, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Siriusxm satellite radio registration transfer after unit replacement
- [0900416](/bulletins/10213422.md), 2022-06-06, Service bulletin: EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:MATERIALS:FLOORING. PROPER USAGE OF DRIVER'S FLOOR MAT.

JSON: [/v1/bulletins/10105468](/v1/bulletins/10105468)

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