# Service bulletin SSM60677

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10104601
- Published by NHTSA: 2017\-06\-06
- Manufacturer's number: SSM60677
- Manufacturer's date: 2015\-05\-26
- NHTSA component: ELECTRICAL SYSTEM; LATCHES/LOCKS/LINKAGES:DOORS:LATCH

## NHTSA's summary

"ISSUE: IF THE DRIVER'S DOOR IS CLOSED AT THE EXACT TIME AS THE TRANSIT RELAY CUTS POWER TO THE CAR AND THE DOOR IS 'SOFT CLOSING', THE SOFT CLOSE LEVER IN THE DOOR LATCH MAY BLOCK THE RELEASE OF THE LATCH CLAW FROM THE DOOR STRIKER AND THUS PREVENT THE DOOR FROM OPENING EXTERNALLY. AS THE VEHICLE WILL BE IN TRANSPORT MODE ALL DOORS EXCEPT THE DRIVER'S DOOR WILL BE LOCKED, THEREFORE IF THIS ISSUE OCCURS THERE WILL BE NO EXTERNAL ACCESS VIA ANY OTHER DOOR TO ALLOW ACCESS TO THE HAZARD WARNING SWITCH TO WAKE THE CAR AND ALLOW THE DRIVER'S DOOR SOFT CLOSE MOTOR TO RECOVER. CAUSE: TRANSIT RELAY CUTS THE POWER TO THE SOFT CLOSE MOTOR CAUSING THE SOFT CLOSE LEVER IN THE DOOR LATCH TO BLOCK THE RELEASE OF THE LATCH CLAW FROM THE DOOR STRIKER AND THUS PREVENT THE DOOR FROM OPENING UNTIL THE HAZARD WARNING SWITCH IS PRESSED. THE SOFT CLOSE MOTOR IS A STANDALONE MODULE AND THEREFORE DOES NOT RECEIVE TRANSPORT MODE IN ORDER TO INHIBIT OPERATION DURING TRANSPORT."

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, Latches and locks, Door latch

## Vehicles listed

- 2013 to 2015 LAND ROVER RANGE ROVER
- 2014 to 2015 LAND ROVER RANGE ROVER SPORT

## Recalls for the same vehicles and component

- [20V387000](/recalls/nhtsa/20V387000.md), 2020-07-02: LATCHES/LOCKS/LINKAGES:DOORS:LATCH
- [19V392000](/recalls/nhtsa/19V392000.md), 2019-05-24: LATCHES/LOCKS/LINKAGES:DOORS:LATCH
- [15V385000](/recalls/nhtsa/15V385000.md), 2015-06-17: LATCHES/LOCKS/LINKAGES:DOORS:LATCH

## Other bulletins for the same vehicles and component

- [SSM76009](/bulletins/10239034.md), 2023-07-11, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; EQUIPMENT; STRUCTURE:BODY:DOOR. A customer may report that the front or rear door latch does not operate as expected.
- [SFCC\_JUN2023\_46](/bulletins/10239018.md), 2023-07-10, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; EQUIPMENT; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; STRUCTURE:BODY:DOOR. A customer may report that the front or rear door latch does not operate as expected.
- [SSM63857](/bulletins/10206480.md), 2022-01-18, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; STRUCTURE:BODY:DOOR; EQUIPMENT. All New Range Rover Drivers Door Lock Covers not fitted correctly A number of Dealers have repoorted that the Drivers Door Lock cover on the All New Range Rover has either come adrift after fitment or has shown signs of cracking again after fitment by the Dealer.
- [LTB00876NAS1](/bulletins/10204847.md), 2021-12-13, Service bulletin: EQUIPMENT:ELECTRICAL; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. Technical Bulletin: Both Keys Locked In Vehicle
- [SSM73972](/bulletins/10148498.md), 2018-11-13, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH. Issue: Customers are reporting that side door latches do not operate correctly. Symptoms include latches that will not lock/will not unlock/will not open.
- [SSM73972](/bulletins/10145869.md), 2018-10-15, Service bulletin: STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. Issue: Customers are reporting that side door latches do not operate correctly. Symptoms include latches that will not lock / will not unlock / will not open.
- [SSM73972](/bulletins/10144567.md), 2018-09-17, Service bulletin: STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. Issue: Customers are reporting that side door latches do not operate correctly. Symptoms include latches that will not lock/will not unlock/will not open.
- [SSM73296](/bulletins/10106418.md), 2017-06-14, Service bulletin: STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. DOOR HANDLES ARE BEING RETURNED INCOMPLETE OR DISMANTLED
- [LTB00816NAS1](/bulletins/10105829.md), 2017-06-09, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. "SITUATION: AFTER REMOVING A VEHICLE FROM TRANSIT MODE AS PART OF THE PRE\-DELIVERY INSPECTION \(PDI\), CENTRAL DOOR LOCKING \(CDL\) ISSUES WITH ONE OR MORE DOORS \(BUT NOT THE TAILGATE\[S\]\) MAY BE EVIDENT. CAUSE: THIS MAY BE CAUSED BY AN INCORRECT DOOR MODULE CONFIGURATION DURING THE VEHICLE MANUFACTURE."
- [SSM72391](/bulletins/10105669.md), 2017-06-08, Service bulletin: EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. "NOTE THIS PHENOMENON CAN ONLY HAPPEN UNDER SPECIFIC CIRCUMSTANCES; IT IS ONLY WHEN BOTH KEYS ARE IN CLOSE PROXIMITY OF EACH OTHER IN THE VEHICLE AND REQUIRES THE EXTERIOR DOOR HANDLE LOCK BUTTON TO BE PRESSED. ISSUE IT HAS BEEN HIGHLIGHTED THAT IT IS POSSIBLE TO LOCK THE VEHICLE WITH BOTH KEYS INSIDE. KEYS ARE HELD TOGETHER BY CABLE TIES WHEN DELIVERED TO THE RETAILER."

JSON: [/v1/bulletins/10104601](/v1/bulletins/10104601)

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