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Service bulletin SSM72109

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10103703
Published by NHTSA2017-06-06
Manufacturer's numberSSM72109
Manufacturer's date2014-12-10
NHTSA componentELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

NHTSA's summary

"ISSUE: A SMALL NUMBER OF CUSTOMERS MAY EXPERIENCE THE FOLLOWING PROBLEM, AFTER ATTEMPTING TO SHIFT INTO REVERSE GEAR: TRANSMISSION DOES NOT SHIFT INTO REVERSE. THE CUSTOMER MAY ALSO NOTICE A FLASHING 'R' ON THE TRANSMISSION SELECTOR AND INSTRUMENT CLUSTER. 'TRANSMISSION FAULT' MESSAGE IS DISPLAYED IN THE MESSAGE CENTRE. REVERSE GEAR CANNOT BE SELECTED, THOUGH THE FAULT MAY CLEAR IF IGNITION IS SWITCHED OFF FOR AT LEAST 30 SECONDS. VEHICLE WILL OPERATE AS NORMAL IN ALL FORWARD GEARS. UPON INSPECTION, THE VEHICLE EXHIBITS NO RELEVANT DIAGNOSTIC TROUBLE CODES (DTCS). CAUSE: THIS PROBLEM IS CAUSED BY A SOFTWARE ERROR WITHIN THE TRANSMISSION CONTROL MODULE (TCM), AND JLR ENGINEERS ARE URGENTLY SEEKING RESOLUTION."

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Transmission and driveline, Automatic transmission, Software, Transmission control module

Vehicles listed
LAND ROVER RANGE ROVER EVOQUE2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
16V6140002016-08-23. POWER TRAIN:AUTOMATIC TRANSMISSION

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SSM702582022-01-18. Service bulletin. Software Update.
NAS20.03.0022020-04-07. Service bulletin. 9HP Transmission Extended Warranty - USA
LTB01261NAS32019-09-09. Service bulletin. The auto stop/start system does not function as expected.
SFCC Slide272019-08-19. Service bulletin. Intermittent Bluetooth connection on Android equipped device with software 9.0
SSM743032019-04-08. Service bulletin. After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth® Voice commands no longer work
SSM739592018-11-13. Service bulletin. Issue: The customer reports reduced performance with P0191-85 observed in the PCM. This may or may not also illuminate the MIL.
SSM739392018-11-13. Service bulletin. Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or Bluetooth the user may experience a connectivity issues.
SSM739472018-11-13. Service bulletin. Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
SSM740932018-11-13. Service bulletin. The customer reports reduced performance with P0191-85 observed in the PCM. This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
SSM73959.22018-11-05. Service bulletin. Issue: The customer reports reduced performance with P0191-85 observed in the PCM. This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.