# Service bulletin SSM 72109

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10103321
- Published by NHTSA: 2017\-06\-05
- Manufacturer's number: SSM 72109
- Manufacturer's date: 2014\-10\-12
- NHTSA component: POWER TRAIN:AUTOMATIC TRANSMISSION; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

"ISSUE: A SMALL NUMBER OF CUSTOMERS MAY EXPERIENCE THE FOLLOWING PROBLEM, AFTER ATTEMPTING TO SHIFT INTO REVERSE GEAR: TRANSMISSION DOES NOT SHIFT INTO REVERSE. THE CUSTOMER MAY ALSO NOTICE A FLASHING 'R' ON THE TRANSMISSION SELECTOR AND INSTRUMENT CLUSTER. 'TRANSMISSION FAULT' MESSAGE IS DISPLAYED IN THE MESSAGE CENTRE. REVERSE GEAR CANNOT BE SELECTED, THOUGH THE FAULT MAY CLEAR IF IGNITION IS SWITCHED OFF FOR AT LEAST 30 SECONDS. VEHICLE WILL OPERATE AS NORMAL IN ALL FORWARD GEARS. UPON INSPECTION, THE VEHICLE EXHIBITS NO RELEVANT DIAGNOSTIC TROUBLE CODES \(DTCS\). CAUSE: THIS PROBLEM IS CAUSED BY A SOFTWARE ERROR WITHIN THE TRANSMISSION CONTROL MODULE \(TCM\), AND JLR ENGINEERS ARE URGENTLY SEEKING RESOLUTION."

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, Transmission and driveline, Automatic transmission, Software, Transmission control module

## Vehicles listed

- 2014 LAND ROVER RANGE ROVER EVOQUE

## Recalls for the same vehicles and component

- [16V614000](/recalls/nhtsa/16V614000.md), 2016-08-23: POWER TRAIN:AUTOMATIC TRANSMISSION

## Other bulletins for the same vehicles and component

- [SSM70258](/bulletins/10206633.md), 2022-01-18, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software Update.
- [Q355NAS1](/bulletins/10204911.md), 2021-12-13, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE. Technical Bulletin: Transmission Control Switch Fails to Rise
- [Q355UPS66132bNAS](/bulletins/10204910.md), 2021-12-13, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE. Technical Bulletin: Transmission Control Switch Fails to Rise
- [LTB00642NAS1](/bulletins/10204798.md), 2021-12-13, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Technical Bulletin: Navigation Defaults To A Regional Location
- [NAS20.03.002](/bulletins/10173519.md), 2020-04-07, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION. 9HP Transmission Extended Warranty \- USA
- [SFCC Slide27](/bulletins/10163968.md), 2019-08-19, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. Intermittent Bluetooth connection on Android equipped device with software 9.0
- [SSM74303](/bulletins/10157129.md), 2019-04-08, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. After an Infotainment Master Control Module \(IMC\) software update: Phone will not connect via Bluetooth® Voice commands no longer work
- [SSM73959](/bulletins/10148477.md), 2018-11-13, Service bulletin: FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). Issue: The customer reports reduced performance with P0191\-85 observed in the PCM. This may or may not also illuminate the MIL.
- [SSM73939](/bulletins/10148466.md), 2018-11-13, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or Bluetooth the user may experience a connectivity issues.
- [SSM73947](/bulletins/10148463.md), 2018-11-13, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). Issue: The customer reports a MIL and P144C\-00 is observed in the PCM.

JSON: [/v1/bulletins/10103321](/v1/bulletins/10103321)

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