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Service bulletin SSM71971

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10102422
Published by NHTSA2017-06-02
Manufacturer's numberSSM71971
Manufacturer's date2014-09-08
NHTSA componentEQUIPMENT:ELECTRICAL; STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS; STRUCTURE:BODY:TAILGATE

NHTSA's summary

"CONCERN CUSTOMERS MAY REPORT THAT THE POWERED TAILGATE IS INTERMITTENT IN OPERATION, CANNOT BE OPENED, OR FAILS TO CLOSE ON REQUEST. THIS CAN BE EITHER INTERMITTENT OR PERMANENT FAULT. ACTION AN EXTENSIVE DIAGNOSTIC FLOWCHART IS ATTACHED TO GUIDE THE TECHNICIAN THROUGH DIAGNOSING THE CORRECT SYMPTOM, CAUSE AND RESOLUTION. IT IS IMPORTANT THAT THIS IS FOLLOWED CORRECTLY IN ORDER TO RESOLVE THE CONCERN. ANY RELEVANT DTCS SHOULD BE LOGGED AND REPORTED ON THE WARRANTY REPORT. IF POSSIBLE, ALSO REPORT THE “FEEDBACK ID” NUMBER AS WELL."

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Body and frame, Equipment and accessories

Vehicles listed
LAND ROVER RANGE ROVER2013, 2014
LAND ROVER RANGE ROVER SPORT2014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20250272025-01-23. Structure
20152592015-06-11. Structure
20144362014-10-03. Accessories

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
LTB00674NAS12023-09-11. Service bulletin. Rear Tweeter Speaker Distortion - High-Line Audio System
LTB00662NAS12023-09-11. Service bulletin. Fixed Side Step 'Rattle' Noise
SSM718622023-07-17. Service bulletin. This SSM applies to Instrument Pack lens in the above applicable model years vehicles.
SSM760092023-07-11. Service bulletin. A customer may report that the front or rear door latch does not operate as expected.
SFCC_JUN2023_462023-07-10. Service bulletin. A customer may report that the front or rear door latch does not operate as expected.
SSM759492023-03-08. Service bulletin. Tailgate will not close due to anti-trap false signal
SSM75825ATT2023-01-10. Service bulletin. MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
SSM758252023-01-10. Service bulletin. MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
SSM75825ATT2022-12-07. Service bulletin. MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
SSM758252022-12-07. Service bulletin. MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.