# Service bulletin SSM71884

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10101761
- Published by NHTSA: 2017\-06\-01
- Manufacturer's number: SSM71884
- Manufacturer's date: 2014\-07\-17
- NHTSA component: STEERING:HYDRAULIC POWER ASSIST SYSTEM; STEERING:ELECTRIC POWER ASSIST SYSTEM; ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

"ISSUE: THE PSCM \(POWER STEERING CONTROL MODULE\) AT12MY L538 FROM VIN CH600000 TO VIN CH631089, HAS IN SOME CASES BEEN REPORTED TO EXPERIENCE A BREAK IN COMMUNICATION WITH THE VEHICLE POST A SOFTWARE UPDATE. INCORRECTLY, DEALERS HAVE BEEN CHANGING THE STEERING GEAR TO FIX THE ISSUE. CAUSE IF AN ATTEMPT TO DOWNLOAD THE \(SLOW\-RATIO\) SOFTWARE ONTO A 12MY L538, IVS \(IN VEHICLE SOFTWARE\) WILL GIVE THEM A DIFFERENT \(FAST\-RATIO\) VERSION OF THE SOFTWARE. ONCE DOWNLOADED, THIS SOFTWARE WILL CAUSE THE PSCM \(POWER STEERING CONTROL MODULE\) TO GO TO AN ERROR STATE AND STOP COMMUNICATING WITH THE REST OF THE VEHICLE."

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, Steering, Power steering, Software

## Vehicles listed

- 2012 LAND ROVER RANGE ROVER EVOQUE

## Other bulletins for the same vehicles and component

- [SSM70258](/bulletins/10206633.md), 2022-01-18, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software Update.
- [SSM74303](/bulletins/10157129.md), 2019-04-08, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. After an Infotainment Master Control Module \(IMC\) software update: Phone will not connect via Bluetooth® Voice commands no longer work
- [SSM73939](/bulletins/10148466.md), 2018-11-13, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or Bluetooth the user may experience a connectivity issues.
- [SSM73939](/bulletins/10145630.md), 2018-10-15, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM:SOFTWARE. Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or Bluetooth the user may experience a connectivity issues.
- [SSM73799](/bulletins/10142567.md), 2018-07-02, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT. Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
- [SSM73799](/bulletins/10136684.md), 2018-05-14, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
- [SSM72838](/bulletins/10106424.md), 2017-06-14, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. "ISSUE DURING THE SOFTWARE UPDATE AND CONFIGURATION OF THE INFORMATION MASTER CONTROLLER\(IMC\) AND/OR INFORMATION SLAVE CONTROLLER \(ISC, FOR REAR SEAT ENTERTAINMENT \) THE SYSTEM MAY EXHIBIT THE FOLLOWING CONDITIONS DUE TO INCOMPLETE “VARIANT CONFIGURATION” LEARN PROCEDURE DURING THE SOFTWARE UPDATE."
- [SSM72877](/bulletins/10106330.md), 2017-06-14, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. ISSUE: AFTER COMPLETING ANY MODIFICATION TO THE CAR CONFIGURATION FILE \(CCF\) ON THE VEHICLES MENTIONED IN THIS SSM EITHER OF THE TWO ISSUES BELOW CAN OCCUR: •THE DIAGNOSTIC TROUBLE CODES \(DTCS\) U2300\-62 OR U2300\-54 IS STORED IN THE BODY CONTROL MODULE \(BCM\). •THE CCF LOADED INTO THE BCM CONTAINS FOUR CRITICAL MISMATCHES RELATED TO THE CCF ASSEMBLIES FOR DIFFERENT MODULES.
- [SSM71278](/bulletins/10106315.md), 2017-06-14, Service bulletin: STEERING:ELECTRIC POWER ASSIST SYSTEM; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM:WIRING. ISSUE: A CUSTOMER MAY REPORT THE VEHICLE STEERING FEELS HEAVY FOLLOWING AN ECO STOP START EVENT, POTENTIALLY ACCOMPANIED BY VISUAL OR AUDIBLE WARNINGS THROUGH THE INSTRUMENT PACK.
- [SSM72820](/bulletins/10106284.md), 2017-06-13, Service bulletin: EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE. ISSUE: RETAILERS HAVE REPORTED DIFFICULTIES WHEN ACTIVATING THE SECURE DIGITAL \(SD\) MEMORY CARD FOR INCONTROL TOUCH. DURING THE PRE\-DELIVERY INSPECTION \(PDI\) PROCESS FOR VEHICLES FITTED WITH INCONTROL TOUCH, MULTIPLE CONCERNS HAVE BEEN IDENTIFIED BY RETAILERS REGARDING SD MEMORY CARD REGISTRATION FAILURES.

JSON: [/v1/bulletins/10101761](/v1/bulletins/10101761)

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