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Service bulletin SSM63897

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10101649
Published by NHTSA2017-06-01
Manufacturer's numberSSM63897
Manufacturer's date2014-03-10
NHTSA componentPOWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT; SUSPENSION:FRONT:SPRINGS:LEAF SPRING ASSEMBLY:HANGER,BRACKET

NHTSA's summary

"ISSUED MAY 2014: ISSUE: A NOISE WHICH CAN BE DESCRIBED AS A RUBBING/SCRAPPING/DRONE OR IN SOME CASES MAYBE REPORTED AS A VIBRATION IS FOUND TO BE EVIDENT FROM THE LEFT HAND FRONT CORNER OF THE VEHICLE. THE NOISE CAN ALSO BE DESCRIBED AS SIMILAR TO A BRAKE RUBBING OR WHEEL BEARING NOISE AND CAN BE VARIABLE FROM VEHICLE TO VEHICLE. THE ISSUE CAN OCCUR AT DIFFERENT SPEEDS/GEARS AND IN STEADY STATE DRIVING CONDITIONS UP TO 50/60MPH (80/100KM/H), HOWEVER THE NOISE IN MOST CASES IS MORE PROMINENT IN 2 GEAR COAST DOWN PARTICULARLY AROUND 12MPH (20KM/H). TO CONFIRM, THE NOISE CAN LISTENED TO USING ‘CHASSIS EAR’ FIXED TO FRONT DIFFERENTIAL RH MOUNT ACTION: FIT FRONT DIFFERENTIAL SUPPORT BRACKET, REFER TO ATTACHED DOCUMENT FOR FURTHER INFORMATION."

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Suspension, Transmission and driveline, Differential

Vehicles listed
LAND ROVER RANGE ROVER2013, 2014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM720802017-06-14. Service bulletin. "ISSUE: DIFFERENTIAL PINION OIL SEAL LEAK. CAUSE: PINION SEAL PREVIOUSLY NOT AVAILABLE AS A SERVICEABLE COMPONENT LEADING TO DIFFERENTIAL REPLACEMENTS."
SSM720802017-06-13. Service bulletin. DIFFERENTIAL PINION OIL SEAL LEAKS