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Service bulletin SSM71518

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10101301
Published by NHTSA2017-05-31
Manufacturer's numberSSM71518
Manufacturer's date2014-02-10
NHTSA componentELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM

NHTSA's summary

"ISSUE: SDD IS UNABLE TO CONFIGURE ELECTRONIC CONTROL MODULES. IT IS NOT POSSIBLE TO COMPLETE ANY CONFIGURATION BECAUSE THE CAR CONFIGURATION FILE (CCF) APPEARS TO BE LOST AS A RESULT. THIS ALSO AFFECTS PDI - IF PERSONALISATION FEATURES ARE REQUIRED TO BE CHANGED. IF THE CAR CONFIGURATION IS VIEWED IN THE FROM THE ‘SESSION ACTIVE CAR CONFIGURATION’ SCREEN, THE CAR CONFIGURATION STATUS WILL SHOW A RED CROSS FOR THE GATE WAY MODULE (GWM) AND THE BODY CONTROL MODULE (BCM) AND A YELLOW EXCLAMATION MARK WILL BE SHOWN FOR THE AS_BUILT. (SEE ‘ACTIVE CAR CONFIGURATION SCREEN.JPG’ FOR REFERENCE) CAUSE: SYMPTOM DRIVEN DIAGNOSTICS (SDD) IS UNABLE TO RECOGNISE THE VEHICLE VIA THE CCF. SDD IS NOT SETUP CORRECTLY FOR A SMALL NUMBER OF L538 14MY - MULTI-CAN CCF VEHICLES. SDD IS UNABLE TO QUALIFY THE VEHICLE SPECIFICATION AND FORCES THE TECHNICIAN TO MANUALLY ENTER VEHICLE SPECIFICATION DATA. - THIS MEANS THERE IS A POTENTIAL THAT DATA COULD BE ENTERED INCORRECTLY BY THE TECHNICIAN. (SEE ‘UNKNOWN VEHICLE SPECIFICATION.JPG’ FOR REFERENCE)."

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Software

Vehicles listed
LAND ROVER RANGE ROVER EVOQUE2014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM702582022-01-18. Service bulletin. Software Update.
LTB00642NAS12021-12-13. Service bulletin. Technical Bulletin: Navigation Defaults To A Regional Location
SFCC Slide272019-08-19. Service bulletin. Intermittent Bluetooth connection on Android equipped device with software 9.0
SSM743032019-04-08. Service bulletin. After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth® Voice commands no longer work
SSM739392018-11-13. Service bulletin. Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or Bluetooth the user may experience a connectivity issues.
SSM739392018-10-15. Service bulletin. Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or Bluetooth the user may experience a connectivity issues.
SSM737992018-07-02. Service bulletin. Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
SSM737992018-05-14. Service bulletin. Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
SSM728382017-06-14. Service bulletin. "ISSUE DURING THE SOFTWARE UPDATE AND CONFIGURATION OF THE INFORMATION MASTER CONTROLLER(IMC) AND/OR INFORMATION SLAVE CONTROLLER (ISC, FOR REAR SEAT ENTERTAINMENT ) THE SYSTEM MAY EXHIBIT THE FOLLOWING CONDITIONS DUE TO INCOMPLETE “VARIANT CONFIGURATION” LEARN PROCEDURE DURING THE SOFTWARE UPDATE."
SSM728772017-06-14. Service bulletin. ISSUE: AFTER COMPLETING ANY MODIFICATION TO THE CAR CONFIGURATION FILE (CCF) ON THE VEHICLES MENTIONED IN THIS SSM EITHER OF THE TWO ISSUES BELOW CAN OCCUR: •THE DIAGNOSTIC TROUBLE CODES (DTCS) U2300-62 OR U2300-54 IS STORED IN THE BODY CONTROL MODULE (BCM). •THE CCF LOADED INTO THE BCM CONTAINS FOUR CRITICAL MISMATCHES RELATED TO THE CCF ASSEMBLIES FOR DIFFERENT MODULES.